Premium Care Contract

The Premium Care Contract is Barco‘s most comprehensive service plan. A fixed fee covers all your support needs. This includes Priority Care, all consumables, e-Maintenance, as well as all costs for labor, travel expenses, spare parts, transportation, etc.
The e-Maintenance service provides a thorough performance assessment and precise analysis of your installation: display wall, controller, operating system. It is a fast, convenient, and cost-effective way to pro-actively detect performance deterioration or a system failure, and to provide a clear analysis of problems. Thus, e-Maintenance contributes considerably to the reliability and uptime of your system.

The Premium Care Contract perfectly enables you to budget in advance the cost for support and maintenance. It is the sure way to maximize your uptime and productivity.
The contract can be supplemented with a series of additional services at special conditions. These services will further enhance the profitability of your investment, and can be added to the contract anytime.

Full care service for maximum reliability and uptime your installation at clearly defined and fixed costs:

• Unlimited telephone or e-mail support by experienced engineers for all hardware and software related issues.
• Corrective actions initiated within 4 hours and communicated via telephone or e-mail.
• Guaranteed on-site intervention when required.
• All necessary spare parts and consumables shipped overnight.
• Free software updates including updated documentation.
• Two preventive maintenance visits per year.
• All labor costs, travel and lodging expenses, freights and costs for repairs included.
• Reduction of 25% for all additional services outside the Priority Care Contract.