Priority Care Contract

The Priority Care Contract has been developed for you, who requires, in addition to Tele Care service, spare parts and software updates, and who wants to carry out the replacement of spare parts and updating the software by your own technicians. Priority Care maintenance keeps the costs for you low, nevertheless providing a high reliability of the installation.

The contract can be supplemented with a broad range of additional services at special conditions. These services will further enhance the profitability of your investment, and can be added to the contract anytime. Migration to other service programs is possible anytime. This enables you to adapt the contract flexibly according to changing requirements or budgets.

Cost-effective maintenance for customers with their own service technicians:

• Unlimited telephone or e-mail support by experienced engineers for all hardware and software related issues.
• Corrective actions initiated within 4 hours and communicated via telephone or e-mail.
• Guaranteed on-site intervention when required.
• All necessary spare parts shipped overnight.
• Free software updates including updated documentation.
• Reduction of 10% for all additional services outside the Priority Care Contract.