Warranty policy

Barco offers the following warranty options on its Command & Control products and systems:

• Standard factory hardware warranty
• Extended hardware warranty
• Warranty on repairs
• Software warranty

Standard factory hardware warranty

All Barco equipment is shipped with a standard factory warranty of 12 months. During this period, Barco will do all repairs free of charge (material and labor). The faulty parts or units have to be shipped freight prepaid to a Barco regional service center. Barco will pay the freight charges when the repaired parts are shipped back to the customer's site. Damage of equipment due to improper use is not covered by this warranty.

Extended hardware warranty

Barco can offer an Extended Warranty Contract. Under this agreement, the standard factory warranty is extended with the same conditions.
The Extended Warranty Contract offers the following advantages:

• Barco estimates all repair costs of the equipment involved with a high degree of accuracy, thereby avoiding unplanned expenses
• Barco assumes most of the risks associated with the repair of the equipment at a reasonable cost
• Within the scope of this contract, free upgrades can be offered, e.g. for implementing MTBF improvements

Warranty on repairs

Repaired subassemblies have a warranty of three months for the same type of failure or the extent of the remaining warranty, whatever term is longer.

Software warranty

Each software license comes with a one-year software warranty starting from the time of shipment. The software warranty provides a software update for any problem resulting in the unwarranted termination or "blocked" condition of a Barco library or server. It also warrants for missing files or unreadable media on a purchased software media product. Problems must be reproducible by Barco from an adequate description, recording, or demonstration program provided by the customer. Consult the Barco software support guide on how to report problems.