Barco Expands North American Customer Support with New 40,000 Square Foot Facility
With an emphasis on rapid response, Barco strengthens overall domestic customer support with new multi-department North American Service Center for LED, projection and image processing products.
Barco announces a major expansion of their North American Service Center in Rancho Cordova, California, with the creation of individual departments for LED, projection, image processing and digital cinema products. With over 40,000 square feet of floor space available, purpose-built areas have been created to suit the exacting service and maintenance requirements for each Barco product line.
Along with staff increases in each department, special attention has been given to stockroom and warehouse space, spare parts, demo equipment, and unique areas to handle advanced technical requirements for product maintenance, repair and troubleshooting. For example, in the Digital Cinema Service Department, clean rooms and positive-pressure environments have been created for precision optical repair and projector re-lamping.
The service center’s exceptionally large floor area not only enables full-scale LED walls to be configured, but also allows ample room for side-by-side projection and digital cinema maintenance stations. Wayne Walker, Director of Customer Service for Barco, Media and Entertainment, North America, manages the multi-department facility. “With certain Barco products, repair work can be performed on the bench in the traditional way,” said Walker, “but with other products such as LEDs and projection, you need a lot of room to properly recreate the customer’s environment. Here, we can build a 50-foot LED wall or configure a multi-projection setup as needed, with ease.”
“The keyword is local,” said Mike Jones, Vice President & General Manager of Barco, Media and Entertainment, North America. “With this expanded facility, the service that we offer our customers improves dramatically.”
New Address:
11135 Trade Center Drive, Suite 130
Rancho Cordova, CA 95670
New Phone Number:
1-866-374-7878
People to know:
Wayne Walker – Director of Customer Service
John Orr – Repair Center Manager, Image Processing
Andy Towers – Repair Center Manager, LED
Chris Willetts – Repair Center Manager, Projection
About Barco
Barco, an international company headquartered in Kortrijk, Belgium, provides visualization and display solutions for professional markets. Barco designs and develops solutions for large screen visualization, display solutions for life-critical applications, and systems for visual inspection. Barco is active worldwide and has its own facilities for Sales & Marketing, Customer Support, R&D and Manufacturing in Europe, North America and Asia Pacific. Barco is quoted on Euronext Brussels and is a BEL 20 and a Next 150 company (Euronext: BAR; Reuters: BARBt.BR; Bloomberg: BAR BB).
© Copyright 2006 by Barco - May be reproduced by professional press only
For more information, please contact
Christine
Morris
Marketing Communications Manager - US
Barco Media & Entertainment
Telephone
+1 916 859 2500
christine.morris@barco.com
