Pro.Care services
Repair services
Barco's worldwide Service Centers are fully equipped to provide a full range of repair services for any Barco produced product. In handling your repairs, our highly skilled engineers work out the fastest and most efficient solution for your problem. A network of branch offices and hubs, support teams and fully backed service engineers in many countries around the world enable express repairs or on-site repair activities on request.
Spares support
Barco guarantees the worldwide availability of either spare parts or a form-fit-function replacement, with a one-year warranty during the standard 7-year support period. All spare parts undergo extensive testing before being shipped to our customers (including burn-in testing). Expedited delivery (within 7 days) can be arranged on request.
Obsolescence management
Obsolescence management is a key issue during the product design process. Therefore, Barco thoroughly and continuously examines the component life cycle. We maintain adequate stock of critical components, and whenever possible, products are upgraded with the latest technology innovations without compromising their form-fit-function compatibility. Barco provides support for 7 years starting from the last delivery as standard practice (Longer terms are possible).
Software support
Barco's software support brings you ongoing maintenance and enhancement of your Barco software products. Barco's support services include a user-friendly mechanism for reporting problems, problem-solving and receiving enhancements and updates.
Training courses
Barco offers a full range of operational, hardware maintenance and software training programs brought to you by competent instructors with extensive product experience.
Other customer services
Barco's full range of customer services also includes on-site service & maintenance, installation and integration, consulting and long-term support.
Pro.Care regional service centers
BarcoCustomer Support Services
Pres. Kennedypark 35
B-8500 Kortrijk
Belgium
Phone:
+32 56 233 099
Fax:
+32 56 233 490
contact by email
Barco, Inc
Customer Support Services
3059 Premiere Parkway
Duluth, GA 30097-4905
United States
Phone:
+1 678 475 8000
Fax:
+1 678 475 8124
contact by email
Barco Pte Ltd
Customer Support Services
Blk 750E
Chai Chee Road #05-03
Technopark@Chai Chee
Singapore 469005
Phone:
+65 6243 7610
Fax:
+65 6441 7926
contact by email
