Long after a sale is completed, our commitment to high quality, reliable service and fast turnaround times remains a key component of our business relationship. Barco's global service organization provides the finest support team in the industry and a reputation for quality and expertise that is second to none.
Worldwide service and support
Barco has set up a global network of service and support centers dedicated to digital cinema. Experienced and highly qualified support personnel - familiar with your local language and requirements - are at your service 24/7 for swift professional support.
Online knowledge database
For quick self-help around the clock, 365 days a year, you can rely on Barco's online knowledge database.
Remote monitoring
Barco's Network Operations Center (NOC) services are your guarantee for worry-free performance of your digital cinema network. From our dedicated NOC*, we can permanently monitor every projector, server, theater management system, and automation controller in your theater. When staff resources are at a premium, the Barco NOC offers you 100% confidence that your valuable assets are being cared for.
Worry-free software updates
Barco's software support includes ongoing maintenance and updates of your 'Communicator' software. The latest versions of software and firmware are made available through our online knowledge database on a regular basis
Easy spare parts management
As a Barco customer, you can benefit from an individual spare parts service level tuned to your individual needs. Based on these preferences, we will supply you with the appropriate spare parts so that your theater will be up and running again as soon as possible.
Minimal spare parts stock
The spare parts list of Barco's 'Series II' cinema projectors includes only 45 items, with 30% of them being common across all projectors. Thanks to this strong commonality, the number of spare parts can be kept at an absolute minimum. The full spare parts and consumables matrix is available upon request.
Certified training
The spectacular growth of Digital Cinema has created a huge need for in-depth digital projection training. That's why Barco has launched a certified service partner program to establish a worldwide support network with the highest quality local service and support. Unlike any other in the world, this program provides exhibitors with training courses targeted at their exact needs. It guarantees projectionists to become rapidly confident with digital equipment. All certified engineers also have the chance to continuously update themselves on the latest service procedures, product updates and new products via a series of online training videos and via dedicated courses at the Barco University.
