Last modified On 11 March 2015

[KB1245] I am trying to use ClickShare with a Mac running OS X 10.8 and the red light keeps flashing on the button, what should I do? (Troubleshooting)

Short Description

When running an older version of ClickShare software, Mac OS X 10.8 Mountain Lion “resume from standby” is not supported and the red light keeps flashing on the button. The short term solution to this is to unplug your ClickShare Button and plug it back in. Then you can use ClickShare as usual. To resolve this issue permanently, upgrade the Base Unit to the latest software version of ClickShare.

Answer

Previously ClickShare didn’t support “resume from standby” in Mac OS X 10.8. The immediate solution is to unplug your ClickShare Button and plug it back in. Then you can use ClickShare as usual.

To resolve this issue upgrade the Base Unit to the latest software version - this issue is fixed in the latest software 01.02.00.0009 or higher.

Tags: ClickShare • standby • button • mac • OS X 10.8 Mountain Lion