Last modified On 11 March 2015

[KB1257] What data is available in the ClickShare log files and are there any restrictions on how much data is stored or the time period covered? (FAQ)

Short Description

ClickShare Button and Base Unit log data is saved in log files on the Base Unit. These can be accessed via the web interface and downloaded on to a local computer. The data stored inside the log files contains information about the current system state and does not contain any information about what’s been shared or captured on screen. Data items captured in the log files include: component temperature, statistics about the current frame rate and the number of connected users.

Answer

The data stored inside the log files contains information about the current system state and does not contain any information about what’s been shared or captured on screen. Data items captured in the log files include: component temperature, statistics about the current frame rate and number of connected users. Log files can also contain debugging information if the debug logging is enabled (this can only be enabled via the base unit Web Interface with the system administrator password) The log files can be downloaded from the Web Interface under the Maintenance tab, then go to Logging -> Local Logging -> “Download Log”. The default administrator username and password are found within the ClickShare installation guide.

Tags: Log files • debugging • ClickShare • data • stored