Last modified On 10 March 2015

[KB1279] Why can’t I start the ClickShare application? (Troubleshooting)

Short Description

An organization’s IT security measures may prevent users meeting participants from using ClickShare. Typical measures include: • USB port blocking, which prevents the ClickShare button being recognized when it is inserted into a laptop – if this happens the LED ring does not light up and the ClickShare drive does not appear on the laptop screen • Prevention of application launching from mass storage devices, which results in an error message that the ClickShare application cannot be started every time it is double clicked. If you encounter these issues please contact your IT department. Refer to info T 1149

Answer

 In some companies, the IT policy built into the laptops prevent the use of ClickShare. This can manifest itself in two different ways:

  • When the USB port is blocked, the Button does not start blinking when plugged into the laptop and no ClickShare drive appears in "My Computer" (Windows) or "Finder" (Mac).
  • When no applications can be launched from a mass storage device the operating system shows an error message explaining that the program can not be started when you double click on the application.

 

These security measures are usually controlled by your IT department and can be changed at your request. If your IT department procedure requires further approval of ClickShare as a new product using a USB port, please contact us for a demo request. Once your IT department has approved the product, security settings can be updated accordingly and the product can be used.

Tags: ClickShare • Security • USB