Last modified On 11 March 2015

[KB1398] Why does the ClickShare Base Unit show error code 7 in the web interface? (Troubleshooting)

Short Description

When performing a Base Unit firmware update, the ClickShare Base Unit may show error code 7 and stop updating. If this occurs please reboot the ClickShare Base Unit and try again or update your ClickShare firmware to version 01.04.00.574 or higher. If your version is below 1.04 and you want to update to a higher version, you need to install 1.04 first.

Answer

 

If this occurs please reboot the ClickShare Base Unit and try again. The problem should not occur for software versions 01.04.00.574 or higher. Please update your ClickShare software to the latest version.
If your version is below 1.04 and you want to update to a higher version, you need to install 1.04 first.