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Last modified On 28 July 2015

[KB1571] AirPlay stops by incoming phone call (FAQ)

While using AirPlay on my iPhone, the sharing stops when there is an incoming call

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Tags:Airplay • CSC • iOS • incoming call

Last modified On 01 April 2015

[KB1515] My Base Unit is listed in grey in the Management Suite (FAQ)

My Base Unit is listed in grey in the Management Suite

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Tags:ClickShare • CSM • CSC • Management Suite • grey

Last modified On 12 March 2015

[KB1484] No image when CSC is connected on UHD monitor (FAQ)

No image is displayed when a CSC-1 Base Unit is connected to a UHD monitor, this is because the optimal resolution of the UHD (or 4K) monitor is greater than the maximum output resolution of the CSC-1 Base Unit. To rectify either upgrade the Base Unit Firmware to version 01.07.00.033 or higher or set the UHD monitor to display a 1920x1080 signal.

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Tags:CSC • UHD monitor • 4K

Last modified On 12 March 2015

[KB1499] Why is the ClickShare Button taking more time to connect? (FAQ)

When the ClickShare Base Unit's SSID is hidden, the ClickShare Button needs more time to connect. The ClickShare Base Unit SSID can be hidden using the WiFi settings in the web interface.

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Tags:CSC • Hidden SSID

Last modified On 12 March 2015

[KB1478] The LED strip is red on my ClickShare Base Unit is there a problem when nobody is sharing? (FAQ)

When a ClickShare CSC-1 Base Unit is active and you give it a long press on the front button, the unit will shut down immediately (it performs a power shutdown). With another press the Base Unit starts up again. Frequently the Base Unit will start up again with the LED strip lit with a static red color indicating that an error has been identified. This simply refers to the fact that a power shutdown has occurred rather than a normal software shutdown and the Base Unit should be functioning correctly

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Tags:CSC • LED status • red

Last modified On 12 March 2015

[KB1469] Always upgrade from ClickShare version 01.03 to 01.04 before moving to version 01.05 or higher versions? (FAQ)

Important notice for updating to software version 01.05 and above on CSC-1 The firmware versions 01.04 and above are digitally signed to increase their level of security. To change from an unsigned firmware version to signed firmware, an intermediate step is required. This step is included in firmware version 01.04. As a result, to update from firmware version 01.03 to firmware version 01.05 you must first update from version 01.03 to 01.04, and then update the firmware from version 01.04 to 01.05 or higher. When updating firmware version 01.04 to higher versions, no special action is required. Downgrading a firmware version to an older version does not require an intermediate step.

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Tags:CSC • signed firmware

Last modified On 12 March 2015

[KB1448] Why is ClickShare disconnecting on my MacBook Air? (FAQ)

Disconnects occurs more on MacBook Air compared to other laptops, this issue will be solved in the next software release v1.06.00.0026

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Tags:blinking red • CSC • MacBook Air • disconnect

Last modified On 11 March 2015

[KB1447] What should I do if I get an error message saying that “the ClickShare software package is not a signed image?” when performing an upgrade (FAQ)

If you get an error message that the software package is not a signed image v1.04 when overwriting firmware version 01.04.00.0574 downgrade to v1.03 and then update the firmware to v1.04 again.

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Last modified On 11 March 2015

[KB1407] Can I share what’s on my phone using ClickShare? (FAQ)

CSM/CSC Mobile App support

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Tags:ClickShare • Android • galaxy • MirrorOp • app • CSM • CSC • mobile • Samsung

Last modified On 11 March 2015

[KB1409] Which ClickShare Base Unit should I choose? CSM-1 or CSC-1? (FAQ)

There are two models available, the CSM Base Unit (for standard meeting rooms) and the full-featured CSC Base Unit (optimized for high-profile meeting rooms, boardrooms and conference rooms).

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Tags:ClickShare • CSM • CSC

Last modified On 18 April 2014

[KB1463] CSC Wallpaper in specific language can not be saved on local computer (FAQ)

CSC Wallpaper in specific language can not be saved on local computer

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Tags:CSC • Wallpaper • language