[KB1221] When I play a video on my laptop, ClickShare shows a black screen instead. How can I solve this? (Troubleshooting)

Short Description

If you are playing HDCP content, ClickShare will show a black screen because of HDCP regulation. If you are playing a regular video, it is possible that the video player is using overlays, which prevents the ClickShare application to screen scrape the image. When you disable the overlay setting in your video player, the video will be shown on the central display. Please refer to the manual of the video player for instructions on how to change this setting.

Answer

If you are playing HDCP content, ClickShare will show a black screen because of HDCP regulation. If you are playing a regular video, it is possible that the video player is using overlays, which prevents the ClickShare application to screen scrape the image.

When you disable the overlay setting in your video player, the video will be shown on the central display. Please refer to the manual of the video player for instructions on how to change this setting.