[KB1278] When I plug the Button in my laptop, nothing happens. (FAQ)

Short Description

In some companies, the IT policy built into the laptops prevent the use of ClickShare. This can manifest itself in two different ways.

Answer

In some companies, the IT policy built into the laptops prevent the use of ClickShare.

 This can manifest itself in two different ways:

  • When the USB port is blocked, the Button does not start blinking when plugged into the laptop and no ClickShare drive appears in "My Computer" (Windows) or "Finder" (Mac).
  • When no applications can be launched from a mass storage device the operating system shows an error message explaining that the program can not be started when you double click on the application.

 

Both security measures are controlled by the IT department. The IT departement usually has a procedure in place to approve new products that are based on USB. If you want to use ClickShare in your company and your IT department is willing to put ClickShare through their procedure, contact us for a demo request. Once your IT department has approved the product, they can change the security settings accordingly and the product can be used.

Tags: ClickShare • USB • Security