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CSC-1

Order number: R9861005EU, R9861005NA, R9861005CN, R9861005JP

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Last modified On 04 March 2015

[KB1213] What is the limit on the number of ClickShare Base Units I can use in a given area? (FAQ)

This depends on the environment - the infrastructure of the building and other wireless networks and devices in the vicinity of the ClickShare Base Units. Usually, you can have up to three ClickShare units with overlapping reach on the same channel.

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Last modified On 04 March 2015

[KB1212] Can I use a different antenna for the ClickShare base unit? (FAQ)

Two RP-SMA antennas are included in each ClickShare box. The use of other antennas with the Base Unit is permitted as long as the maximum gain is 2dBi of the antenna.

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Tags:ClickShare • antenna • connector

Last modified On 04 March 2015

[KB1210] Can we limit ClickShare’s signal strength? (FAQ)

With the latest firmware, you can adjust the signal strength using the ClickShare Base Unit’s web interface. Signal strength modulation is included from firmware release 1.07 onwards for CSC-1, and from firmware release 1.04 onwards for CSM-1.

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Tags:signal • ClickShare • limit • wireless network

Last modified On 04 March 2015

[KB1207] Can I connect to ClickShare using Bluetooth? (FAQ)

No, ClickShare does not support Bluetooth.

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Tags:ClickShare • wi-fi • bluetooth

Last modified On 04 March 2015

[KB1206] Will ClickShare interfere with other wireless devices? (FAQ)

ClickShare works in either the 2.4GHz and 5GHz band. This leaves you with many wireless channels to choose from. To optimize Wi-FI bandwidth, you can use a Wi-FI scanner to find a free wireless channel and the web interface of the Base Unit allows you to manually select the most appropriate channel to be used by the system.

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Last modified On 04 March 2015

[KB1205] Can I access the ClickShare Base Unit using my laptop’s wireless connection? (FAQ)

Yes you can connect to the Base Unit’s web interface – a built-in wireless access point for administration purposes (for screen sharing the ClickShare button has to be used). You will need to know the SSID and password. Firmware version 1.07 for CSC-1 and upcoming CSM-1 firmware allows you to disable access of the WebUI over WiFi.

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Last modified On 04 March 2015

[KB1203] Do you offer a rack mount kit for ClickShare? (FAQ)

Yes, for meeting rooms with a dedicated AV rack, an optional Rack Mount for the ClickShare Base Unit is available. The rack mount kit is designed to fix the CSC-1 (via bottom screws, see installation manual). The kit can also be used for a CSM-1 Base Unit, but the unit cannot be screwed on to the rack mount.

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Last modified On 04 March 2015

[KB1201] Do I need admin rights on my laptop to use ClickShare? (FAQ)

You do not need admin rights on your laptop to use ClickShare - you can use ClickShare by starting the application when you plug in a ClickShare Button.

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Last modified On 04 March 2015

[KB1200] Does the ClickShare Button work with USB 3.0 ports? (FAQ)

The ClickShare Button is a USB 2.0 device. It will work on a USB 3.0 port as well.

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Tags:Port • ClickShare • administration • device • USB

Last modified On 04 March 2015

[KB1199] Can we fix the ClickShare Button to a meeting table? (FAQ)

ClickShare Buttons are stored in the ClickShare Tray. A lock is not provided

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Tags:Table • ClickShare • administration • fixate • Security • meeting room

Last modified On 04 March 2015

[KB1198] Do you offer a solution to protect the ClickShare Buttons from theft? (FAQ)

We do not offer a specific solution to protect the ClickShare Buttons or detect that they leave the room. However, their design avoids confusion with a USB flash drive. Moreover, the ClickShare Button is designed in such a way that people will notice it when walking away from the meeting room (weight, size, cable,…). In the rare case that one takes the Button away from a meeting room by mistake, the AV Manager can pair the Button, when returned, with any meeting room. The ClickShare Button can only be used in combination with a ClickShare Base Unit.

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Tags:ClickShare • administration • protect • theft

Last modified On 04 March 2015

[KB1197] Do I always need to start the application at the start of every meeting? (FAQ)

To activate the ClickShare Button, an executable needs to run. You can start this executable manually when you plug a ClickShare Button into your USB port (go to the USB drive and launch the ClickShare for Windows or Mac executable. To have the executable run automatically (without having to start up the application manually each meeting), you can install the ClickShare Launcher service on your laptop.

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Tags:Install • user • ClickShare • administration • start up • application • driver • admin rights

Last modified On 04 March 2015

[KB1196] Do I need to install any software or an app on my PC or Mac to use ClickShare? (FAQ)

No, when you plug in the ClickShare Button, a drive will appear on your computer as a mass storage device. On this ClickShare drive, an executable program (file extension .exe) is available for Windows and for Mac. Double clicking this executable will start ClickShare application. When the meeting has ended, you can simply remove the ClickShare Button and nothing will be left on your computer. If you prefer, you can install ClickShare Launcher, which will ensure that ClickShare always opens automatically when a Button is inserted in your PC or Mac. Visit the Technical Downloads section of the ClickShare product at www.barco.com. You will need admin rights for your computer to install the ClickShare Launcher software.

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Tags:Install • user • Software • ClickShare • administration • device • clickshare launcher

Last modified On 04 March 2015

[KB1195] Can you use ClickShare to wake up a display or projector or put one on standby? (FAQ)

Yes. In the configuration options available via the web interface of the ClickShare Base Unit you can adjust the ClickShare standby and screensaver settings. When configuring the ClickShare Base Unit on the web interface, you can define a period of inactivity in the display settings, after which the unit will mute the video output to the display or projector and if configured correctly this can put the display or projector into standby mode. As soon as a ClickShare Button is plugged into the laptop and connecting to the Base Unit, the Base Unit restores the video output signal to the display or projector, showing a welcome message or introduction screen. Another way to control the standby behavior of the ClickShare Base Unit is by pressing the standby button at the front of the unit.

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Last modified On 04 March 2015

[KB1183] Is there a “chairman” ClickShare Button that can control the other Buttons? (FAQ)

No. Each ClickShare Button has the “show me full screen” feature, which allows the user to remove all content from the central display and replace it with his own content, full screen.

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Last modified On 05 January 2015

[KB1484] No image when CSC is connected on UHD monitor (FAQ)

No image when CSC is connected on UHD monitor

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Tags:CSC • UHD monitor • 4K

Last modified On 11 December 2014

[KB1503] ClickShare application stops immediately after start sharing when DisplayLink installed (FAQ)

ClickShare application stops immediately after start sharing when DisplayLink is installed on the laptop

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Last modified On 03 December 2014

[KB1500] Lenovo Hot Key software blocks ClickShare Button (FAQ)

Lenovo Hot Key software blocks ClickShare Button

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Tags:lenovo • Hot Key

Last modified On 03 December 2014

[KB1499] When SSID is hidden, Button needs more time to connect (FAQ)

When the Base Unit's SSID is hidden, the ClickShare Button needs more time to connect

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Tags:CSC • Hidden SSID

Last modified On 24 November 2014

[KB1444] Scandinavian, German or French characters in SSID -> Button not connecting (FAQ)

When there are Scandinavian, German or French characters like ç or ö in the SSID, the Button does the pairing ok but won't connect once plugged in into a computer

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Last modified On 24 October 2014

[KB1308] Clickshare Launcher Silent Installation (FAQ)

CLICKSHARE LAUNCHER SILENT INSTALLATION for installation by an IT department

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Last modified On 24 October 2014

[KB1489] Clickshare Launcher Silent Installation with MSI installer (FAQ)

CLICKSHARE LAUNCHER SILENT INSTALLATION with MSI installer for installation by an IT department

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Last modified On 15 October 2014

[KB1453] Where can I buy antenna extension cables and antenna mounting kits? (FAQ)

This a list of companies that sell antenna extension cables and antenna mounting kits.

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Tags:ClickShare • antenna

Last modified On 16 September 2014

[KB1482] My Button disconnects often or after disconnect the Button won't connect anymore (FAQ)

My Button disconnects often or after disconnect the Button won't connect anymore

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Tags:disconnect • distortion • cisco

Last modified On 06 August 2014

[KB1477] Does extended desktop work on Mac OS X? (FAQ)

Extended desktop on Mac OS X

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Last modified On 08 May 2014

[KB1187] How does ClickShare maintain color depth for images? (FAQ)

ClickShare captures and displays the image data using a 32bit color depth in an RGB color space

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Tags:Display • ClickShare • color depth • images • 24bit

Last modified On 08 May 2014

[KB1469] Important notice for updating to software version 01.05 and above on CSC-1 (FAQ)

Important notice for updating to software version 01.05 and above on CSC-1

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Tags:CSC • signed firmware

Last modified On 05 May 2014

[KB1278] When I plug the Button in my laptop, nothing happens. (FAQ)

In some companies, the IT policy built into the laptops prevent the use of ClickShare. This can manifest itself in two different ways.

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Tags:ClickShare • Security • USB

Last modified On 08 April 2014

[KB1180] Does ClickShare also share the sound of the laptop? (FAQ)

ClickShare captures both video and audio. Currently not. Audio will be available in march 2013 through a free of charge software update. Audio will be available from a separate audio output from the base unit. The audio signal is not included in the DisplayPort or DVI-I signal.

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Tags:Audio • ClickShare

Last modified On 27 March 2014

[KB1194] Is ClickShare compliant with HDCP? (FAQ)

ClickShare does not support HDCP.

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Tags:Compatibility • ClickShare • HDCP

Last modified On 19 March 2014

[KB1449] ClickShare Tray icon not visible in Windows (FAQ)

In some cases, Windows users can't see the ClickShare icon in the icon tray

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Last modified On 19 March 2014

[KB1447] The software package is not a signed image (FAQ)

The software package is not a signed image v1.04

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Last modified On 12 March 2014

[KB1304] How to use an iPad with ClickShare (Training video)

How to use an iPad with ClickShare - Administrator tutorial

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Tags:ClickShare • iPad • app

Last modified On 12 March 2014

[KB1305] How to update the ClickShare software (Training video)

How to update the ClickShare software – Administrator tutorial

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Last modified On 12 March 2014

[KB1343] I'm unable to share from extended desktop (Troubleshooting)

When selecting extended desktop without a 2nd screen attached clickshare says: "Cannot share extended desktop Check the Barco FAQ at www.barco.com/clickshare"

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Tags:ClickShare • extended desktop • amd • catalyst

Last modified On 12 March 2014

[KB1401] USB Button is always connected to a USB Port of a Presentation Computer. On login in, the USB Button will get the drive letter "F:\" (FAQ)

The problem here is: After login, a login script will try to connect several Network drives, one of these have to have "F:\" as drive letter. We can't switch the USB Button to a different drive letter in Windows or tell Windows to set a different the drive letter of the button when starting up.

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Tags:ClickShare • button • usbport • fdrive

Last modified On 12 March 2014

[KB1407] What mobile apps are supported on the CSM & CSC? (FAQ)

CSM/CSC Mobile App support

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Tags:ClickShare • app • MirrorOp • CSM • CSC

Last modified On 11 March 2014

[KB1446] ClickShare . exe can't be started when McAfee is installed (FAQ)

Solved: When McAfee is installed on your pc, it is possible that you can't start the ClickShare . exe file. This is only seen on Windows 7

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Last modified On 03 March 2014

[KB1191] Is ClickShare compatible with Linux laptops? (FAQ)

Support for Linux is scheduled for 2014.

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Tags:Compatibility • Linux • ClickShare • laptop

Last modified On 22 January 2014

[KB1415] ClickShare Link and AppleTV (FAQ)

ClickShare Link only works with AppleTV gen 3

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Last modified On 13 December 2013

[KB1410] Why do I receive color scheme has temporarily been changed info message on Win7? (FAQ)

color scheme changed info message Win7

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Tags:Win7 • ClickShare • colorscheme

Last modified On 13 December 2013

[KB1409] How do I choose a ClickShare Base Unit type, CSM or CSC? (FAQ)

ClicKShare base unit type

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Tags:ClickShare • CSM • CSC

Last modified On 13 December 2013

[KB1408] What are the future developments in this market? (FAQ)

Future developments collaboration

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Last modified On 13 December 2013

[KB1406] How do ClickShare and wePresent compare? (FAQ)

ClickShare vs. WePresent

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Tags:ClickShare • WePresent • Compare

Last modified On 13 December 2013

[KB1405] How are collaboration products developed? (FAQ)

Collaboration products

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Last modified On 13 December 2013

[KB1403] What is MirrorOp? (FAQ)

.

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Last modified On 13 December 2013

[KB1402] What are the technical benefits of the AWIND aquistion? (FAQ)

AWIND brings over 10 years experience in wireless presentation technology with their MirrorOp platform but what are the technical benefits of the AWIND aquistion?

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Last modified On 25 November 2013

[KB1398] Base Unit shows errorcode 7 in the web interface (Troubleshooting)

When doing an update sometimes the Base Unit shows error code 7 and stops the update.

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Last modified On 23 October 2013

[KB1222] When I look at my wireless networks, I cannot find the wireless network of the Base Unit. (Troubleshooting)

The SSID of the Base Unit wireless network is not broadcasted. How ?

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Last modified On 17 October 2013

[KB1186] Does ClickShare support dual screen presentation mode in MS PowerPoint? (FAQ)

Extended desktop support in ClickShare client.

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Last modified On 17 October 2013

[KB1189] Do you support Android devices? (FAQ)

Android app available in Google Play store

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Tags:Compatibility • ClickShare • Android • tablets

Last modified On 17 October 2013

[KB1209] Is it possible to extend the distance of the wireless network range between the Base Unit and ClickShare Button with a repeater? (FAQ)

This is currently not supported.

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Tags:network • ClickShare • wireless • repeater

Last modified On 17 October 2013

[KB1208] What prevents the shared content from being seen or accessed if the application on the Base Unit is hacked over the network? Is this possible? (FAQ)

There are two levels of security on ClickShare. First of all, the network between the Base Unit and the ClickShare Buttons is protected with WPA2-PSK authentication. In the unlikely case that this would be hacked, we arrive at the second level of encryption: the content itself that is sent over the network is also encrypted. Next to that, it is also interesting to note that we are not sending the file itself over the network, but only snapshots of the laptop’s screen.

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Tags:network • ClickShare • hacked • accessed

Last modified On 17 October 2013

[KB1202] Do you offer remote administration capabilities to maintain and configure the Base Units collectively? (FAQ)

Functionality that offers central administration for ClickShare Base Units is scheduled for early 2014.

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Last modified On 17 October 2013

[KB1193] Do you offer an API or do you support RS-232 so we can control the ClickShare Base Unit from other devices? (FAQ)

An API is scheduled for release early 2014.

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Tags:API • Compatibility • ClickShare • other devices

Last modified On 17 October 2013

[KB1192] How does ClickShare work with video conferencing equipment? (FAQ)

ClickShare offers configuration settings that facilitate integration with video conferencing equipment.

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Last modified On 17 October 2013

[KB1190] Do you support Windows tablets? (FAQ)

Support for Windows tablets.

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Last modified On 17 October 2013

[KB1188] Do you support iPad? (FAQ)

iOS support in ClickShare

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Tags:Compatibility • ClickShare • iPad

Last modified On 17 October 2013

[KB1181] The specifications mention 4 sources simultaneously on the screen and 64 simultaneous connections ready to share. Can you explain this further? (FAQ)

Simultaneous connections and simultaneous on screen

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Tags:LED • connection • ClickShare • screen

Last modified On 15 October 2013

[KB1276] Is ClickShare compatible with Windows 8? (FAQ)

Is ClickShare compatible with Windows 8?

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Last modified On 05 September 2013

[KB1381] Not Possible to upgrade ClickShare Base Unit (Troubleshooting)

Upgrading ClickShare is failing because memory is full

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Tags:ClickShare • update • warning • no space left

Last modified On 02 September 2013

[KB1211] Can the antennas of the Base Unit be extended? (FAQ)

Usage of antennas other than the ones provided with the unit are allowed within the restrictions on usage of other antennas defined by local regulations.

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Last modified On 07 August 2013

[KB1317] Clickshare Client doesn't start on Mac (Troubleshooting)

Clickshare Client doesn't start on Mac

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Last modified On 09 July 2013

[KB1350] Sophos Anti Virus blocks ClickShare client (Troubleshooting)

Sophos Anti Virus blocks ClickShare client

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Tags:ClickShare • PQM • Sophos • antivirus • dll injection

Last modified On 04 April 2013

[KB1245] When my Mac with OS X 10.8 resumes from standby the Button starts blinking red. (Troubleshooting)

Currently ClickShare doesn’t support “resume from standby” in Mac OS X 10.8. Solution is unplugging your button and plugging it back in. Then you can use ClickShare as usual.

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Tags:ClickShare • standby • button • mac • os x

Last modified On 20 December 2012

[KB1279] When I open the ClickShare drive, my operating system does not allow me to start the application. (Troubleshooting)

When I open the ClickShare drive, my operating system does not allow me to start the application.

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Tags:ClickShare • Security • USB

Last modified On 19 December 2012

[KB1257] What data is stored inside the log files, please could you provide an example? (FAQ)

The data stored inside the log files contain information about the current system state: component temperature, statistics about the current frame rate, number of connected users …. If the debug logging is enabled (this can only be enabled via the base unit WebInterface that is protected by the system administrator password) the username is mentioned in the log at the moment he or she starts sharing. In any case, no data from the screen capture is reproduced in the log file. The log files can be downloaded from the WebInterface under Maintenance/Logging -> Local Logging -> “Download Log”. The default administrator username and password are both “admin”.

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Tags:Log files • ClickShare • data • stored

Last modified On 04 December 2012

[KB1264] Is ClickShare compatible with Windows 8? (FAQ)

The new version of Microsoft Windows has different variations: Windows RT, Windows 8 and Windows 8 Pro. For a comprehensive comparison of the 3 versions, we'd like to refer you to Microsoft's website. The next software release of ClickShare, planned in March 2013, will ensure compatibility with Windows 8 and Windows 8 Pro, in the desktop interface. During ISE (end of January 2013), we will announce when ClickShare will be compatible with Windows RT.

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Tags:Windows • ClickShare • Compatible

Last modified On 25 October 2012

[KB1248] The ClickShare client crashes and gives a message that it is not possible to write to the ClickShare drive. (Troubleshooting)

The ClickShare client crashes and gives a message that it is not possible to write to the ClickShare drive.

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Last modified On 18 October 2012

[KB1247] Waking from standby does not work properly on OS X Mountain Lion (version 10.8.x) (Troubleshooting)

ClickShare is compatible with OS X Mountain Lion 10.8, due to some power consumption improvement in mac OS X 10.8 the ClickShare button need to be replugged in the USB port after waking up from stand by.

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Last modified On 18 October 2012

[KB1246] My ClickShare Base unit shows the splash screen during boot but the loading bar will not move (Troubleshooting)

Let the unit boot further, it can pause up to 2 minutes during boot. When no movement is detected after 2 minutes please restart the base unit with the toggle button on the back and try again.

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Tags:Startup • ClickShare • splash screen • boot • loading bar • not move • progress bar

Last modified On 18 October 2012

[KB1239] ClickShare with SW version 01.01.00.0092 is not compatible with MacBook with Retina display (Troubleshooting)

When using ClickShare with a MacBook with Retina display, the ClickShare application stops when I start sharing (Resolved as of version 01.01.02.0008)

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Tags:ClickShare • retina • macbook

Last modified On 18 October 2012

[KB1204] Can I detect the network of the ClickShare Base Unit when I scan for wireless networks? (FAQ)

That depends on the configuration of the Base Unit: you can select whether the SSID (Service Set Identifier) is broadcasted or not. If the SSID is broadcasted, the network will appear in your list of wireless networks. If the SSID is not broadcasted, it depends on your operating system and the software you use to scan for wireless networks or devices. At most, a network called “SSID not broadcasted” or “Hidden WLAN” (or something similar) will show up in the list of wireless networks. By default, the SSID is broadcasted.

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Tags:network • ClickShare • wireless

Last modified On 18 October 2012

[KB1182] What happens when four people are sharing their content and a fifth person wants to share as well? (FAQ)

When a fifth person pushes the ClickShare Button, a message will appear on the laptop of this user informing him or her that the central screen is full. However, the “Show me full screen” feature still works. When the fifth person holds the button for more than 1.5s, the other sources are removed and the 5th source is shown full screen.

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Tags:ClickShare • screen • share • fifth person

Last modified On 20 September 2012

[KB1240] How to use a virtualisation software on Mac OS/X like Parallels ? (FAQ)

When using a virtualisation software on Mac OS/X like Parallels, there are two possibilities.

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Last modified On 10 September 2012

[KB1237] How to configure ClickShare (Training video)

IT administrators, watch this video and learn how to configure ClickShare.

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Last modified On 01 August 2012

[KB1225] The ClickShare Base Unit will be installed in a location that is not easily accessible. Can I use a USB extender with the front USB port of the Base Unit? (FAQ)

Yes. We have tested this with a commercial USB extender, where the local and remote unit are connected with a UTP Cat5 or Cat6 cable. For the test, we used a cable of 50m (more than 150ft).

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Last modified On 24 July 2012

[KB1224] How many WiFi channels are available? (FAQ)

The number of available channels depends on the geographical region (see PDF)

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Last modified On 24 July 2012

[KB1223] In Windows XP, I cannot see the ClickShare drive in the window “My Computer”. (Troubleshooting)

This problem might be caused by a known issue of Windows XP. You can find more details and the appropriate solution via this link.

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Tags:ClickShare • driver • windows xp

Last modified On 24 July 2012

[KB1221] When I play a video on my laptop, ClickShare shows a black screen instead. How can I solve this? (Troubleshooting)

If you are playing HDCP content, ClickShare will show a black screen because of HDCP regulation. If you are playing a regular video, it is possible that the video player is using overlays, which prevents the ClickShare application to screen scrape the image. When you disable the overlay setting in your video player, the video will be shown on the central display. Please refer to the manual of the video player for instructions on how to change this setting.

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Last modified On 24 July 2012

[KB1220] Do you offer DFS (Dynamic Frequency Selection) channels? (FAQ)

No, we do not offer DFS channels.

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Tags:ClickShare • DFS