| Service Profile | Essential | Premium | |
| Hardware warranty period | 5 years | 5 years | |
| Hardware single swap option | color matched on next business day |
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| Software updates notifications | yes | yes | |
| Software upgrades | yes | ||
| Access to knowledge base and issue escalation | yes | yes | |
| Remote support | Basic | Extended | |
| Q/A Profile | Essential | Premium | |
| Asset Management | Central hardware fleet management | Basic | Extended |
| Central hardware and software asset management | yes | ||
| Issue notifications and knowledgebased solutions | yes | ||
| QA Management | Central calibration control | yes | |
| Central scheduling control | yes | yes | |
| Quality Assurance by functional hardware and software checks | Basic | Extended | |
| QA issue notifications and knowledgebased solutions | yes | ||
| Report Management | General Reports | yes | |
| Activity Reports | yes | yes | |
| Budget Reports | yes | ||
| JCAHO Reports | yes | ||
| History Reports | yes | ||
| User Reports | yes | ||
All above service levels are available after registration to the MediCal QAWeb Server
Remote support
Basic: the service provider can run remote actions.
Extended: remote calibration and other remote actions and tests can be initiated by yourself as well as the service provider.
Central hardware fleet management
Basic: enables you to browse through the facility and see where all assets are located. (Facility => department => location => workstation, display, graphic controller) Every asset contains a set of properties.
Extended: besides the general properties of every asset, you can also access a set of extended properties (e.g. for displays these are: firmware version, display lifetime, backlight lifetime, DPMS, internal temperature, power LED, uniform luminance, technology, stabilizer, user controls)
Quality Assurance by functional hardware and software checks
Basic: MediCal QAWeb initiates auto-calibration and transparent, intervention-free DICOM compliance tests. All test results are centrally gathered.
Extended: MediCal QAWeb initiates extra tests such as functional display tests and ambient light tests. If a test fails, the right person is notified and all test results are centrally stored into the QAWeb server, which is accessible from anywhere at any time.
