Service levels
The MediCal QAWeb service program is available in two service levels:
Essential level, including ...
- Software update notifications
- Easy issue solving through access to the knowledge base and issue escalation
- Basic remote support
- Basic QA and asset management
Premium level, including ...
- All features of the essential level, plus
- Guaranteed maximum uptime thanks to color matched swap display on next business day
- Free software upgrades
- Extended remote support functionality
- Full QA & asset management
- Full reporting capabilities
