Customer services

At Barco we care… We consider the well-being and profitability of your control room as the best guarantee for our own success and continuity. That is why we have developed a wide range of specialized services that can be combined in a service program matching your specific requirements & budget.

We have bundled our services in three different programs: the Premium Care Contract, the Priority Care Contract, and the Tele-Care Contract. Each of these programs combines a number of standard services for an established period and can flexibly be adapted. The range of services stretches from 24/7 telephone support to on-site training, installation and stand-by interventions.

Barco's decentralized support services, installation teams and fully backed field service engineers guarantee an efficient problem solving. So, wherever in the world you are located, please contact the service engineer closest your area.

A single-point contact
• Just one telephone, fax number or e-mail for all your support and maintenance needs, whether it concerns hardware, software or application-related issues.

Helping you out fast!
• Guaranteed response by telephone and e-mail.
• On-site services by a local support team after diagnosis over telephone and/or modem.
• Spare part delivery via overnight shipments worldwide.

Efficient problem solving worldwide
• Fully equipped competence centers worldwide.
• Network of branch offices and hubs, support and installation teams, and fully backed service engineers in many countries round the world for fast on-site service.
• Thorough knowledge and experience regarding the latest technologies, continuously kept up to date through dedicated training programs.
• Spare parts logistics and worldwide tracking system for fast on-site availability.
• Partnerships with third parties for maintenance and support of all third-party equipment.

Premium Care Contract

Solutions for image consistancy and QA management

Priority Care Contract

Solutions for image consistancy and QA management

Tele-Care Contract

Solutions for image consistancy and QA management

Additional services and contract extensions

Solutions for image consistancy and QA management