Software Details

ClickShare C-5/C-10 base unit firmware v2.14.1.8

Version v2.14.1.8
Filesize 402.23 MB
Release date 23 jan '23
SHA256-Prüfsumme CFB707EF93A4DDFADFC19946E3E8212411D85365B53090992AA282CD9E111E0F

Applicable products

Release notes

=== With this release ClickShare gives you improved user experiences, increased flexibility, security and additional features ===
=== Minimal version ===
=== The main new features included in the 2.14 release ===

  • Digital Signage: When not used for conferencing or presenting, your meeting room displays can double up as a digital signage platform, to impress, inspire and inform meeting room guests. More details can be found in KB12665.
  • Configure the wifi signal strength of the Base Unit access point. More info can be found in KB4361.


=== Next to the addition of features, a number of known issues from the earlier firmware version have been resolved ===

  • Various security patches and stability improvements.
  • The network info is no longer shown on the screensaver when the setting is disabled in the ClickShare Configurator


=== Not all issues could be resolved yet, these are the ones that are remaining in this release ===

  • When using Airplay with YouTube, users need to make sure the YouTube is not running before sharing full screen with Airplay, to avoid "Connected to AirPlay" is shown as overlay on the Youtube video: KB11880
  • Saving Annotation and black-boarding session to a USB stick is not working. Connect with the ClickShare Button or App to save on your device. With the ClickShare Mobile App you can take a snapshot of the content at any moment and share or save it for later.


=== Things to consider before upgrading ===

  • In order to start the ClickShare App on the Button automatically when plugging it in, version 1.20 of the ClickShare Windows Driver needs to be installed on the device. More information can be found in KB12204.
  • ClickShare Desktop App v4.17 or higher is required to allow over the air (Wi-Fi and ultrasound) detection of the Base Unit.
  • We highly recommend to always use a free 5GHz Wi-Fi channel to optimise the performance of Wireless Presentation. These settings can be changed via the ClickShare Configurator.
  • Upgrading past Version 02.14.00 will not allow you to downgrade to before 02.14.00.


Show previous release notes

Version history

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Release notes
=== With this release ClickShare gives you improved user experiences, increased flexibility, security and additional features ===
=== Minimal version ===
=== The main new features included in the 2.14 release ===

  • Digital Signage: When not used for conferencing or presenting, your meeting room displays can double up as a digital signage platform, to impress, inspire and inform meeting room guests. More details can be found in KB12665.
  • Configure the wifi signal strength of the Base Unit access point. More info can be found in KB4361.


=== Next to the addition of features, a number of known issues from the earlier firmware version have been resolved ===

  • Various security patches and stability improvements.
  • The network info is no longer shown on the screensaver when the setting is disabled in the ClickShare Configurator


=== Not all issues could be resolved yet, these are the ones that are remaining in this release ===

  • When using Airplay with YouTube, users need to make sure the YouTube is not running before sharing full screen with Airplay, to avoid "Connected to AirPlay" is shown as overlay on the Youtube video: KB11880
  • Saving Annotation and black-boarding session to a USB stick is not working. Connect with the ClickShare Button or App to save on your device. With the ClickShare Mobile App you can take a snapshot of the content at any moment and share or save it for later.


=== Things to consider before upgrading ===

  • In order to start the ClickShare App on the Button automatically when plugging it in, version 1.20 of the ClickShare Windows Driver needs to be installed on the device. More information can be found in KB12204.
  • ClickShare Desktop App v4.17 or higher is required to allow over the air (Wi-Fi and ultrasound) detection of the Base Unit.
  • We highly recommend to always use a free 5GHz Wi-Fi channel to optimise the performance of Wireless Presentation. These settings can be changed via the ClickShare Configurator.
  • Upgrading past Version 02.14.00 will not allow you to downgrade to before 02.14.00.


Release notes
=== With this release ClickShare gives you improved user experiences, increased flexibility, security and additional features === === The main new features included in the 2.13 release ===

  • General Security patches
  • Serviceability for displays providing display state, vendor and model info. More info can be found in KB 6598.


=== Next to the addition of features, a number of known issues from the earlier firmware version have been resolved ===

  • Button with model CSBTN004 will take the optimal AP when network integrated.
  • Resolved issues with "Show wallpaper when no one is sharing" turning on after reboot.


=== Not all issues could be resolved yet, these are the ones that are remaining in this release ===

  • When using Airplay with YouTube, users need to make sure the YouTube is not running before sharing full screen with Airplay, to avoid "Connected to AirPlay" is shown as overlay on the Youtube video: KB11880
  • When switching resolution on LG 65TR3DJ and LG 65TR3BF touchback might experience issues.


=== Things to consider before upgrading ===

  • In order to start the ClickShare App on the Button automatically when plugging it in, version 1.20 of the ClickShare Windows Driver needs to be installed on the device. More information can be found in KB12204.
  • ClickShare Desktop App v4.17 or higher is required to allow over the air (Wi-Fi and ultrasound) detection of the Base Unit.
  • We highly recommend to always use a free 5GHz Wi-Fi channel to optimize the performance of Wireless Presentation. These settings can be changed via the ClickShare Configurator.
  • Upgrading past Version 02.12.00 will not allow you to downgrade to before 02.12.00.


Release notes
=== With this release ClickShare gives you improved user experiences, increased flexibility, security and additional features === === The main new features included in the 2.13 release ===

  • General Security patches
  • Serviceability for displays providing display state, vendor and model info. More info can be found in KB 6598.


=== Next to the addition of features, a number of known issues from the earlier firmware version have been resolved ===

  • Fixed regressions w.r.t. performance and stability
  • Monitor detection after waking from standby regressions have been addressed
  • Fixed Cloud registration issues with a proxy enabled
  • Wireless access to Remote control via API has been changed to be included in security level 1 and 2. More info can be found in KB 6597.
  • The Volume control issue with Sharp PN-CD701 was solved


=== Not all issues could be resolved yet, these are the ones that are remaining in this release ===

  • When using Airplay with YouTube, users need to make sure the YouTube is not running before sharing full screen with Airplay, to avoid "Connected to AirPlay" is shown as overlay on the Youtube video: KB11880
  • When switching resolution on LG 65TR3DJ and LG 65TR3BF touchback might experience issues.


=== Things to consider before upgrading ===

  • In order to start the ClickShare App on the Button automatically when plugging it in, version 1.20 of the ClickShare Windows Driver needs to be installed on the device. More information can be found in KB12204.
  • ClickShare Desktop App v4.17 or higher is required to allow over the air (Wi-Fi and ultrasound) detection of the Base Unit.
  • We highly recommend to always use a free 5GHz Wi-Fi channel to optimize the performance of Wireless Presentation. These settings can be changed via the ClickShare Configurator.
  • Upgrading past Version 02.12.00 will not allow you to downgrade to before 02.12.00.


Release notes
=== Minimal Version ===
=== With this release ClickShare gives you improved user experiences, increased flexibility, security and additional features ===
=== The main new features included in the 2.12 release ===

  • Extended REST-API to incorporate the full functionality of the Web UI.
  • Server-Sent Events mechanism of the REST-API allows for more efficient system-to-system integration. More info can be found in KB 12723.
  • Support for custom HTTPS certificates for the ClickShare Configurator.
  • Support standard SCEP next to the already supported NDES for the deployment of certificates to secure wi-fi connections.


=== Next to the addition of features, a number of known issues from the earlier firmware version have been resolved ===

  • Various stability, quality and security improvements.
  • BYOD (Airplay, Google Cast and Miracast) are disabled by default after factory reset.
  • Base Unit proxy settings are used to connect to the online signing service. More info can be found in KB12601.
  • Solve inconsistencies with PresentSense.
  • The values of uvc controls exposed by the button are now better aligned to the peripheral.
  • Reliable mouse gestures when Aver VB130 and VC520 Pro peripherals are connected to the Base Unit.


=== Not all issues could be resolved yet, these are the ones that are remaining in this release ===

  • When using Airplay with YouTube, users need to make sure the YouTube is not running before sharing full screen with Airplay, to avoid "Connected to AirPlay" is shown as overlay on the Youtube video: KB11880
  • Rapidly pressing the mute button on the Jabra Speak devices can lead to the peripheral being out-of-sync with MS Teams.
  • Sometimes going to standby fails when baseunit is use with Poly studio X30 or X50
  • When switching resolution on LG 65TR3DJ and LG 65TR3BF touchback might experience issues.


=== Things to consider before upgrading ===

  • In order to start the ClickShare App on the Button automatically when plugging it in, version 1.20 of the ClickShare Windows Driver needs to be installed on the device. More information can be found in KB12204.
  • ClickShare Desktop App v4.17 or higher is required to allow over the air (Wi-Fi and ultrasound) detection of the Base Unit.
  • We highly recommend to always use a free 5GHz Wi-Fi channel to optimize the performance of Wireless Presentation. These settings can be changed via the ClickShare Configurator.
  • Wireless client mode is supported however for Wireless Conferencing, a direct connection between the Button and the Base Unit is advised.
  • v02.12.00 is a minimal version and does not allow downgrading to any version below it after installation.
  • The back USB-A port has less bandwidth, this can result in performance issues if the peripheral is attached to the back.


Release notes
=== With this release ClickShare gives you improved user experiences, increased flexibility, security and additional features === === The main new features included in the 2.11 release ===

  • Smarter side by side composition of different sized sources when shared to the meeting room display.
  • Enhanced physical tamper protection through signed device certificates. More information can be found in KB12601
  • Better protection of the ClickShare REST API against brute force attacks.


=== Next to the addition of features, a number of known issues from the earlier firmware version have been resolved ===

  • Improved reliability in environments with large numbers of Google Cast client connection requests (KB12489)
  • Base Units set to deep standby wake-up normally (KB12611)
  • General security improvement for BYOD


=== Not all issues could be resolved yet, these are the ones that are remaining in this release ===

  • When using Airplay with YouTube, users need to make sure the YouTube is not running before sharing full screen with Airplay, to avoid "Connected to AirPlay" is shown as overlay on the Youtube video: KB11880


=== Things to consider before upgrading ===

  • In order to start the ClickShare App on the Button automatically when plugging it in, version 1.20 of the ClickShare Windows Driver needs to be installed on the device. More information can be found in KB12204.
  • ClickShare Desktop App v4.17 or higher is required to allow over the air (Wi-Fi and ultrasound) detection of the Base Unit.
  • We highly recommend to always use a free 5GHz Wi-Fi channel to optimise the performance of Wireless Presentation. These settings can be changed via the ClickShare Configurator.
  • v02.11.01 is a minimal version and does not allow downgrading to any version below it after installation.


Release notes
=== With this release ClickShare gives you improved user experiences, increased flexibility, security and additional features === === The main new features included in the 2.11 release ===

  • Smarter side by side composition of different sized sources when shared to the meeting room display.
  • Enhanced physical tamper protection through signed device certificates. More information can be found in KB12601
  • Better protection of the ClickShare REST API against brute force attacks.


=== Next to the addition of features, a number of known issues from the earlier firmware version have been resolved ===

  • Improved connection stability between laptop and baseunit when using the ClickShare Button or Desktop App.


=== Not all issues could be resolved yet, these are the ones that are remaining in this release ===

  • Waking a device set to Deep standby mode can take significantly longer.
  • When using Airplay with YouTube, users need to make sure the YouTube is not running before sharing full screen with Airplay, to avoid "Connected to AirPlay" is shown as overlay on the Youtube video: KB11880


=== Things to consider before upgrading ===

  • In order to start the ClickShare App on the Button automatically when plugging it in, version 1.20 of the ClickShare Windows Driver needs to be installed on the device. More information can be found in KB12204.
  • ClickShare Desktop App v4.17 or higher is required to allow over the air (Wi-Fi and ultrasound) detection of the Base Unit.
  • We highly recommend to always use a free 5GHz Wi-Fi channel to optimise the performance of Wireless Presentation. These settings can be changed via the ClickShare Configurator.
  • v02.10.01 is a minimal version and does not allow downgrading to any version below it after installation.


Release notes
=== A number of known issues from the earlier firmware version have been resolved ===

  • More detailed information is added on the Peripherals page of the ClickShare Configurator whenever there is an issue with the attached camera
  • Enhanced serviceability for touch screens by adding a section in the Peripherals page of the ClickShare Configurator to view device details
  • Using passive pens with touchscreens was not always working properly on some devices like Newline, Sharp and CVTE
  • After going to standby, the unit sometimes did not start up properly. A black screen was visible but no wallpaper
  • SHARP, PN-L501C: The annotated content was visible for sometime after exiting annotation and re-start.
  • In some cases cameras (ie, Bose VB-1, ...) would disconnect when sharing starts. A retry mechanism has been introduced to mitigate this failure.
  • Improved stability for Bose VB-1 by disabling UVC controls and resolving audio issues when attached to the front USB ports
  • Fix issues where the button sharing resulted in a black screen


=== Not all issues could be resolved yet, these are the ones that are remaining in this release ===

  • When using Airplay with YouTube, users need to make sure the YouTube is not running before sharing full screen with Airplay, to avoid “Connected to AirPlay” is shown as overlay on the Youtube video: KB11880
  • Sharp touch displays can experience an offset after waking the baseunit.
  • When two sources are on screen and a third connection is trying to be established via Miracast the device can experience a reboot.


=== Things to consider before upgrading ===

  • In order to start the ClickShare App on the Button automatically when plugging it in, version 1.20 of the ClickShare Windows Driver needs to be installed on the device. More information can be found in KB12204.
  • ClickShare Desktop App v4.17 or higher is required to allow over the air (Wi-Fi and ultrasound) detection of the Base Unit.
  • We highly recommend to always use a free 5GHz Wi-Fi channel to optimise the performance of Wireless Presentation. These settings can be changed via the ClickShare Configurator.
  • v02.10.01 is a minimal version and does not allow downgrading to any version below it after installation.


Release notes
=== A number of known issues from the earlier firmware version have been resolved ===

  • Using passive pens with touchscreens was not always working properly on some devices like Newline, Sharp and CVTE
  • After a full reset, the initial setup and registration was not made visible to complete the flow
  • After switching from one Teams call to another while having app-sharing, the shared screen was not always removed from the meeting room display
  • In some occasions the meeting room availability was not updated correctly
  • After enabling proxy configurations, the proxy route was not respected for all communication (among which to XMS)


=== Not all issues could be resolved yet, these are the ones that are remaining in this release ===

  • When using Airplay with YouTube, users need to make sure the YouTube is not running before sharing full screen with Airplay, to avoid “Connected to AirPlay” is shown as overlay on the Youtube video: KB11880
  • The ClickShare Desktop App will ask the user to switch Wi-Fi network when trying to connect to the Base Unit via PresentSense and the Base Unit is in Wi-Fi client mode: KB12349.


=== Things to consider before upgrading ===

  • Upgrades via auto-update to this version will follow 2 weeks after public availability
  • In order to start the ClickShare App on the Button automatically when plugging it in, version 1.20 of the ClickShare Windows Driver needs to be installed on the device. More information can be found in KB12204.
  • ClickShare Desktop App v4.17 is required to allow over the air (Wi-Fi and ultrasound) detection of the Base Unit.
  • We highly recommend to always use a free 5GHz Wi-Fi channel to optimise the performance of Wireless Presentation. These settings can be changed via the ClickShare Configurator.
  • v02.10.01 is a minimal version and does not allow downgrading to any version below it after installation.


Release notes
===Firmware for ClickShare Present=== ===The main new ClickShare Present features in this release are:===

  • Initial Setup and Registration flow: No internet connection required to start using the unit - you can install the unit and start to use it.
  • Diagnostics support for Buttons integrated into the corporate network: Start a test from the troubleshoot page in the ClickShare Configurator and grab the TCP dumps.


===Next to the addition of features, a number of known issues from the earlier firmware version has been resolved:===

  • Hostname changes are not reflected in the Airplay display name
  • Button cannot connect to baseunit in EAP-TTLS and EAP-TLS mode
  • Unable to save SNMP Parameters
  • After a reboot of the base unit, the snapshot of the shared content is incomplete
  • Calendar information not visible once the unit comes from deep standby and reboot


===Not all issues could be resolved yet, these are the key ones that are remaining in this release:===

  • Release will become available via auto-update by October 15 2021.
  • In order to start the ClickShare App on the Button automatically when plugging it in, version 1.20 of the ClickShare Windows Driver needs to be installed on the device. More information can be found in KB12204.
  • ClickShare Desktop App v4.17 is required to allow over the air (wi-fi and ultrasound) detection of the Base Unit.
  • Button Manager currently does not work with the ClickShare Present Buttons.
  • Sharing videos via AirPlay/Google Cast from within apps like the YouTube app, is not supported. Users can share YouTube videos by sharing the full screen via AirPlay/Google Cast.
  • When using Airplay with YouTube, users need to make sure the YouTube is not running before sharing full screen with Airplay, to avoid “Connected to AirPlay” is shown as overlay on the Youtube video: KB11880
  • Button takes 15 to 30 seconds to be ready to share when configured to use EAP-TLS or PEAP: KB12345.
  • The ClickShare Desktop App will ask the user to switch wifi network when trying to connect to the Base Unit via PresentSense and the Base Unit is in WiFi client mode: KB12349.




  • We highly recommend to always use a free 5GHz Wi-Fi channel to optimize the performance of Wireless Presentation. These settings can be changed via the ClickShare Configurator.


Release notes
===Firmware for ClickShare Present===
===The main new ClickShare Present features in this release are:===
  • Theater Mode: Grab the attention with your content and nothing else. Get your content in the picture, full size and full screen.
  • Time format on the wallpaper can be set to a 12hr or 24hr time format: This will be applied to the clock shown in the status bar and in the room availability section on the wallpaper.
  • Performance enhancements when integrating the Buttons into the corporate network: With the feedback received on the 2.8 firmware release, we have been able to identify some areas of improvement and these improvements can be found in this firmware.
  • Miracast available in more configurations. Thanks to the addition of Miracast MS-MICE capabilities (aka Miracast Over Infrastructure), Miracast can be used on all CX and C models in additional configurations.
  • Media streaming over Airplay: This firmware adds support to stream media content from YouTube and other applications to your ClickShare device.


===Next to the addition of features, a number of known issues from the earlier firmware version has been resolved:===
  • BYOD Airplay does not work when streaming Youtube movies.
  • SNMP not working in wireless client mode.


===Not all issues could be resolved yet, these are the key ones that are remaining in this release:===
  • Button Manager currently does not work with the ClickShare Present Buttons.
  • First time setup wizard can stay a few minutes on the 'checking for updates' and 'registration' page (in specific network configurations). Occasionally (e.g. time-out), an error page can pop-up to highlight the networking difficulties, however the onboarding wizard will continue automatically once the confirmation is passed-through.
  • SmartCare info might not reflect the actual state in specific cases following unclaiming the device: KB11513.
  • When using Airplay with Youtube, disconnecting and reconnecting is needed in case a error message pops up over the streaming content.


===Important notes:===
  • We highly recommend to always use a free 5GHz Wi-Fi channel to optimize the performance of Wireless Presentation. These settings can be changed via the ClickShare Configurator.


Release notes
===Firmware for ClickShare Present=== ===The main new ClickShare Present features in this release are:===

  • Annotation and Blackboarding for C-10: co-create and ideate to boost your meeting collaboration.
  • Button Network Integration: integrate the ClickShare Present Button into your own corporate network and assess the performance of both content sharing and wireless conferencing in your setup, with detailed information available in the network deployment guide.
  • Miracast: cast your content to the meeting room by enabling the Miracast service. Note that this requires disabling the access point in the ClickShare Configurator and integrating the Buttons into the corporate network!


===Not all issues could be resolved yet, these are the key ones that are remaining in this release:===

  • Button Manager currently does not work with the ClickShare Present Buttons.
  • First time setup wizard can stay a few minutes on the 'checking for updates' and 'registration' page (in specific network configurations). Occasionally (e.g. time-out), an error page can pop-up to highlight the networking difficulties, however the onboarding wizard will continue automatically once the confirmation is passed-through.
  • BYOD Airplay unstable when streaming Youtube movies.
  • The SmartCare information, e.g. to see if the device was registered correctly, can take about one day to be displayed correctly in the ClickShare Configurator.
  • For Base Units with US, ZH and NA country codes, UNII-3 channel 165 is not supported by the Button.




  • We highly recommend to always use a free 5GHz Wi-Fi channel to optimize the performance of Wireless Conferencing. These settings can be changed via the ClickShare Configurator.
  • Wireless client mode is supported however for Wireless Conferencing, a direct connection between the Button and the Base Unit is advised.


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