ClickShare works in either the 2.4GHz and 5GHz band. This leaves you with many wireless channels to choose from. The 2.4GHz frequency band is often crowded. Since ClickShare also has 5GHz capability, we recommend using this frequency band instead. Please note, some PC and laptop models do not detect the 5GHz frequency range.
To minimize congestion, you can use a Wi-FI scanner (example: InSSIDer) to find a free wireless channel select it via the web interface of the Base Unit. ClickShare’s web interface allows you to manually select the most appropriate channel to be used by the system, within the Wi-FI settings in Setup > Advanced (on CSC-1) or Wi-Fi & Network > WiFi Settings > Edit Settings (on CS and CSE Base Units).
Looking for more information on the deployment of ClickShare within your corporate network? Check out our network deployment guide.
After modifying the settings make sure to re-pair all buttons with the Base Unit.
InSSIDer can be downloaded via https://www.techspot.com/downloads/5936-inssider.html. The tool provides you with a visual of the wireless environment like as shown below in the image.
Set the ClickShare WiFi into a free channel for optimal use.
Last updated Mar 26 2020