This knowledgebase item describes how to pair the ClickShare Buttons with a ClickShare Base Unit.
By pairing the Buttons with the Base Unit, you link the Button to the Base Unit so that it only connects with that Base Unit. Two different actions will be undertaken by the system when pairing a Button:
- Transfer connection information (e.g. the network to connect to, SSID of the Base Unit, IP address of the Base Unit) as well as configuration information (availability of peripheral endpoints in the Button)
- Update the Button firmware and the ClickShare application on the Button to the latest version
Once the Button is paired with a Base Unit, updating the configuration information and installing the latest firmware/software on the Button is done in the backend when the Button is in use. This means that once the Button is paired with the Base Unit, one does not need to re-pair the Button each time a new firmware version is installed on the Base Unit. This will happen automatically without disturbing the end-user. When changing connectivity information (e.g. SSID) of the Base Unit or when you want to use the Buttons with another Base Unit, re-pairing the Buttons with the Base Unit is required.
Please be aware that not all Buttons can be used with all Base Units. As a general rule, Buttons will only work within their family of products. All information on which specific Button works with which specific Base Unit and how to find out which type of Button or Base Unit you have, can be found in [KB6454].
ClickShare buttons can be paired in two ways:
- Pairing by connecting the Button to the Base Unit
- With the ClickShare Button Manager software (Windows Only)
Insert the Button in the USB port at the front of the Base Unit you are using.
For the ClickShare Conference (CX) Buttons:
The LED ring will start filling up to show the progress of the process. In the meantime, the Base Unit LED will be blinking.
For the other Buttons:
Approximately 7 seconds after inserting the Button, both the LEDs of the Button and the LEDs of the Base Unit will blink white. This means pairing is in progress.
Wait until the LEDs stop flashing.
When the Button LEDs become steady white or green, the Button is paired to the Base Unit and the software has been updated. Note that the Base Unit LED can be either steady white or blinking.
In case the Button LED is flashing red, an error has occurred.
- Unplug the Button.
For the CS-100(Huddle), CSE-200(+) and CSE-800 Base Units, an instruction video on how to pair the Buttons manually, can be found here:
When using a USB-C button in combination with a Base Unit which does not have a USB-C connector, a USB-A male to USB-C female connector is required for pairing with the Base Unit. The connector is not included in the box and needs to be purchased in a local store. Note that the CSE-200+ and the CX-50 have a USB-C connector at the back. The CX-20 and CX-30 have a USB-C connector at the front.
- Download and install the Button Manager software (see the Downloads section below) on your Windows computer.
- Open the Button Manager software.
- Plug the Button into the USB port of your laptop.
The button icon will now mention the Serial Number (S/N) of your button.
- Click SELECT below the Base Unit icon.
- Enter the IP address or hostname of the Base Unit you want to pair the Buttons.
- Enter the remote button pairing password.
- Click PAIR to start pairing the connected Buttons.
- When the pairing is finished the LED ring becomes static red or static white. A pairing status window is displayed.
For the CS-100(Huddle), CSE-200(+) and CSE-800 Base Units, an instruction video on how to pair the Buttons with the Button Manager, can be found here:
The Button Manager only works with CS-100(Huddle), CSE-200(+) and CSE-800 Base Units, who have been updated to a firmware version which is 1.6 or higher, and their Buttons. The ClickShare Conference Buttons and Base Units will be supported soon.
To enable remote pairing through the Button Manager, make sure the Base Unit has at least firmware version 1.6, that remote pairing is enabled and a password has been set up on the Base Unit.
See [KB7585] for instructions on how to enable remote pairing and to set a remote pairing password.
Note that to remotely pair the Button with the Button Manager, a direct network connection is required with the Base Unit. This requires the Base Unit to be on the network and the correct ports to be opened in order for your Windows PC to be able to reach the Base Unit. All information on the required network configuration can be found in the ClickShare Network Deployment white paper.
Following issues are known to exist:
Make sure that the ClickShare Desktop App and/or ClickShare Launcher is not running on the computer during Button pairing. See [KB11320].
Last updated Jul 06 2020