When I use AirPlay from my MacBook, why do I get disconnected every 10-15 seconds?


This article applies to the following products:

In order for AirPlay to work properly, the ClickShare Base Unit needs to be able to send ICMP packets (aka. ping) to the macOS device.

Please make sure that ICMP packets are not being blocked.
What could possibly block these packets:
  • a third-party firewall
  • the native macOS firewall 
When using the native macOS firewall, Stealth-mode needs to be disabled. This can be done by browsing to System Preferences > Security & Privacy > Firewall > Firewall Options... and uncheck the Enable stealth mode checkbox.




Last updated Mar 31 2020

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