ClickShare - Extended desktop popup

[KB8085]

This article applies to the following products:

Issue

When selecting the Extended option to use the extended desktop feature, a ClickShare - Extended desktop popup is shown.

 

Reason

This is due to the changes by Microsoft in the drivers used in Windows 10 for the extended desktop feature.

Solution

Since Microsoft has completely changed the drivers used for this feature, we had to rewrite all our Base Unit firmware and extension pack. Following changed on our Base Units.

  • CSM-1

    Can no longer use the extended desktop functionality since it is not compatible with these new drivers and cannot be changed to make it compatible. The ClickShare extension pack is however still recommended because it also contains the ClickShare launcher feature.

  • CSC-1

    Can no longer use the extended desktop functionality since it is not compatible with these new drivers and cannot be changed to make it compatible. The ClickShare extension pack is however still recommended because it also contains the ClickShare launcher feature.

  • CS-100(H)/CSE-200(+)/CSE-800

    Only these Base Units are compatible with the extended desktop functionality.
    If you still encounter issues please make sure you have the latest firmware version installed on your Base Unit and the latest ClickShare extension pack.

Properties

[KB8085]

Last updated Apr 09 2020

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