Why can’t I start the ClickShare application?

[KB1279]

This article applies to the following products:

In some companies, the IT policy built into laptops prevents the use of ClickShare. This can manifest itself in two different ways:

  • When the USB port is blocked, the Button does not start blinking when plugged into the laptop and no ClickShare drive appears in "My Computer" (Windows) or "Finder" (Mac).
  • When no applications can be launched from a mass storage device the operating system shows an error message explaining that the program cannot be started when you double click on the application. 

However, you can still use the system in one of the following ways:

  • You can download and install the ClickShare Desktop App here (www.clickshare.app). The ClickShare Desktop App can be used with the Button, even when the ports are blocked, but can also be used to share to the meeting room screen without Button. No admin rights are required to install the ClickShare Desktop App. 
  • Depending on the ClickShare model in the room, you can also use Google Cast, Airplay, Miracast or an HDMI cable to share to the screen.

These security measures are usually controlled by your IT department and can be changed at your request. Once your IT department has approved the product, security settings can be updated accordingly and the product can be used. 

Note

The document ClickShare Button and Client specifications contain the information needed to whitelist the ClickShare USB Buttons. You need to login on myBarco (requires a partner account) to view this document.

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[KB1279]

Last updated Feb 11 2020

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