Which ClickShare Base Unit is compatible with which ClickShare Button?

Article number: [3998] - Legacy code: [6454]

Applicable to

The tables below provides an overview of which ClickShare Base Unit model is compatible with which ClickShare Button model. It is advised to only use the Buttons that were delivered with the Base Unit. To identify the ClickShare Base Unit model you are using, see KB 2865 for details.

Info! ClickShare Buttons are categorized as GEN 2.0 (R9861006D01), GEN 3.0 (R9861500D01 and R9861500D01C), GEN 4.0 (R9861600D01C and R9861600D01CUS) and GEN 4.1 (CSBTN004). All of these buttons are USB 2.0 devices.
R9861500D01 and R9861500D01 are USB Type-A Buttons
R9861500D01C, R9861600D01C, R9861600D01CUS and CSBTN004 are USB Type-C Buttons.
To identify the Button model your are using, please see below.

 

CX-20/30/50 and C-5/10

Base Unit modelButton model
kb3998_cx20_right.jpg

C-5: 
R9861505xx

C-5 Gen2:
R9861605xx

C-10:
R9861511xx

CX-20:
R9861512xx

CX-30:
R9861513xx


CX/C Button 

GEN 4.0
GEN 4.1

C-5 Gen2: 
R9861605xx

C-10 Gen2:
R9861611xxB1
R9861611xxB2

CX-20 Gen2:
R9861612xxB1

CX-30 Gen2:
R9861613xxB2

kb3998_cx50_front.jpg

CX-50: 
R9861522xx

kb3998_cx50_gen2_front.jpg

CX-50 Gen2:
R9861622xxB2

xx stands for the regions (CN, EU, NA, RW, US and ZH) 

 

Info! Gen 4.1 Button will only work in combination with Base Units running firmware version 2.12.0.12 or higher, see KB 5644 for details.

 

CS-100(H), CSE-200(+) and CSE-800

Base Unit modelButton model
 
kb3998cs100hbutton.png

CS-100:
R9861510xx

 

CS/CSE Button

GEN 3.0

CS-100 Huddle:
R9861510Hxx

 

CSE-200:
R9861520xx

kb3998cse200phbutton.png

CSE-200+:
R9861521xx

CSE-800:
R9861580xx

xx stands for the regions (CN, EU, NA, RW, US and ZH)

 

CSC-1 and CSM-1

Base Unit modelButton model
 

CSM-1:
R9861008CN
R9861008NA
R9861017EU

 

CSC/CSM Button

GEN 2.0

 

CSC-1:
R9861005xx
R9861006Bxx

xx stands for the regions (CN, EU, NA and JP)

 

Info! In the past, it was possible to use CSC/CSM Buttons with CS and CSE series Base Units and to use CS/CSE Buttons with CSC and CSM series Base Units. Since firmware 1.8, this is no longer possible as the CSC/CSM Button has reached the end of its life and has not been found to be secure enough to deliver the CS and CSE standards. This means they will no longer receive updates, meaning new functionalities will not be available and issues will not be solved and compatibility between these two generations has been disabled, meaning they can no longer be paired or used between generations.

 

Button's model identification

The GEN 2.0 and GEN 3.0 Buttons look the same but can be distinguished by the model number on the back of the Button. The GEN 4.0 and GEN 4.1 Buttons can be distinguished by both color and shape as well as the presence of the second "quick Button" at the top of the Button.

 

 

CX/C Button

R9861600D01C
R9861600D01CUS

 

VID: 0600
PID: 00CE

CS/CSE Button

R9861500D01
R9861500D01C 

VID: 0600
PID: 009f

CSC/CSM Button

R9861006D01

VID: 0600
PID: 0070

Properties

Last updated Jan 3, 2024