CSE products not updating firmware though XMS

Article number: [4663] - Legacy code: [KB12110]

This article applies to the following products:

The XMS is incapable of upgrading the CSE firmware.

The XMS determines the Base Unit is active and online, however, in order to send the firmware to the Base Unit ports 80/443 must also be opened bi-directionally.

This issue is seen when only port 4000/4001 is open between the Base Unit and the XMS.

Also, note TCP 1024-65535 must also be opened in order to execute the file transfer between the XMS and Base Unit (from the XMS to the Base Unit).

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Last updated Jun 14 2022

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