ClickShare Button fails firmware update after updating from v1.3.x.x and below

Article number: [4674] - Legacy code: [12018]

Applicable to

Issue:

If you have a Base Unit on an older firmware version (v1.3.x.x and below) you may encounter a challenge after updating (auto or manual update) to a recent firmware version.

The Base Unit cannot update the Button if you go from version 1.3.x.x to any recent version of Base Unit firmware.

Solution:

As a solution, you will need to load Base Unit firmware version 1.4.x.x initially, connect and update the Button and then update the Base Unit to the current version --> the Base Unit can update the Button from there.

The interim firmware release sets a security flag that enables the Base Unit to update the Button firmware.

 

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Last updated Nov 15, 2023