Oct 07, 2019

What are the benefits of EssentialCare?

ClickShare

1 min read

A wireless collaboration solution like ClickShare helps you to seamlessly and instantly share content in a meeting room and enhances collaboration in any room of the enterprise. To keep the high standard of performance of our meeting technology, it is of the utmost importance to keep your units up-to-date.

ClickShare has regular free updates and several tools at your disposal to help maintain the quality and security of your meeting collaboration hardware. Did you know about EssentialCare, our warranty package for extra piece of mind?

What is EssentialCare?

For those rare occasions when you encounter issues with our wireless presentation solution, we have launched EssentialCare, a service package that provides your company with budget predictability, swift hardware replacement and expert support from Barco for up to 5 years.

1.  5 year warranty

  • Extended hardware coverage 
  • No unexpected hardware replacement costs
  • Advanced swap

2. Priority access

  • Support requests with highest priority 
  • First responses from our helpdesk teams
  • Next-business day express shipments to get replacement hardware on-site faster
  • Help to reduce your downtime any way we can.

3. Expert Support

  • Barco support teams have the best understanding of the market, products and customers
  • Priority access to experienced product specialist at Barco partners

What are the benefits of EssentialCare?

  • Peace of mind in case of a defect, reduce downtime
  • Faster, longer and better support from our teams
  • Carefree hardware coverage
  • Safeguard your investment at predictable cost

Why go for EssentialCare?

  • You want 5 years of coverage 
  • You need express shipment of units
  • You want a faster response time from our helpdesk 
  • You want full-time access to our self-help e-portal 

Can I have EssentialCare for the entire ClickShare range?

Yes, for sure. You can order EssentialCare as a 5 year package for new ClickShare units at the time of sale. You can also extend the warranty of your legacy ClickShare installed base with a 1 year package.

 

Learn more on EssentialCare 

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