About On-site support
On-site support is a service plan covering all travel and labor costs of Barco certified engineers. Barco commits to send a certified engineer on-site within the agreed timeframe. This is your best guarantee to limit any downtime to the absolute minimum.
We solve:
• Not meeting customer SLA due to system downtime
• No priority treatment in case of an emergency
• Lack of bandwidth and personnel to support the system
• Waiting for support in case of an emergency
• Unexpected intervention cost
• Time consuming order approval flows
• Challenge to handle the technical issues with in house competencies
• Lacking emergency access to expertise
Our deliverables:
• On-site intervention, including labor, travel and lodging
• Intervention time within the agreed timeframe (1NBD, 3NBD, or reasonable efforts)
Services organization:
• 400+ skilled services engineers
• Global coverage of service centers and partners
• Experience based on 15 billion operational hours with 24/7 displays
• Customer loyalty score of 83
• 94% of customers with a service contract with Barco indicate they are satisfied to very satisfied with the delivered services
• 1500 additional Barco certified engineers each year