On-site support

On-site support is a service plan covering all travel and labor costs of Barco certified engineers. Barco commits to send a certified engineer on-site within the agreed timeframe. This is your best guarantee to limit any downtime to the absolute minimum.

We solve:

   • Not meeting customer SLA due to system downtime
   • No priority treatment in case of an emergency
   • Lack of bandwidth and personnel to support the system
   • Waiting for support in case of an emergency
   • Unexpected intervention cost
   • Time consuming order approval flows
   • Challenge to handle the technical issues with in house competencies
   • Lacking emergency access to expertise

Our deliverables:

   • On-site intervention, including labor, travel and lodging
   • Intervention time within the agreed timeframe (1NBD, 3NBD, or reasonable efforts)

Services organization:

   • 400+ skilled services engineers
   • Global coverage of service centers and partners
   • Experience based on 15 billion operational hours with 24/7 displays
   • Customer loyalty score of 83
   • 94% of customers with a service contract with Barco indicate they are satisfied to very satisfied with the delivered services
   • 1500 additional Barco certified engineers each year