Express advanced parts replacement, expert support

  • 24/7 online self-service portal 
  • Professional helpdesk 
  • Express shipment of replacement parts 

About EssentialCare

Barco EssentialCare is the perfect choice when you want to complement your own service offering with specialist Barco expertise and support. 

Choose EssentialCare if: 

  • you need next-business day shipment of parts 
  • you have in-house service engineers, trained and specialized in Barco hardware 
  • you have your own first line helpdesk 
  • you want full-time access to our self-help e-portal 
  • you need business hours technical helpdesk access

Technical Support   
E-portal access Yes
Helpdesk access Barco partner / integrator
Helpdesk- availability Business hours
Parts Coverage  
Replacement model Advance swap
Shipment SLA Next business day Express*
On-site Services
On-site assistance Price on request
Preventive maintenance  Price on request

Your benefits?

  • Speed up response times
  • Build your reputation
  • Increase service revenue
*In the MEA region, the shipment SLA is restricted to next business day or next day start of the shipment process due to local regulatory and customs restrictions. For the F-series projectors, there is no advanced swap option available. The replacement model for projectors is ‘Return to Factory’ (RTF) as defined in the Barco warranty rider.

Disclaimer: in the Middle-East and Africa region, the on-site service is restricted. Please contact your regional Barco services representative for more information on what regions can be supported.


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For technical downloads such as drivers, firmware, manuals, drawings & documentation we would kindly like to direct you to our product support page.