About Barco SmartCare
10 worry-free years of operation
When you invest in new technology, you want to be confident about the choice you make. The SmartCare warranty program for our Smart Laser cinema projectors boosts your confidence.
SmartCare offers you guaranteed light output over your projector’s lifetime. By providing superior image quality with guaranteed brightness levels, the program brings you peace of mind... for 10 years! How does that sound?
SmartCare covers the following for both the projector and its light source, for a period of 10 years:
- Extended lifetime of the light source to 10 years or 40,000 hours (whichever comes first)
- Guaranteed projector light output for 10 years or 40,000 hours (whichever comes first) according to customer’s brightness requirements.
- Technical support at your service during office hours (in the US: 24/7)
- Easy online support at all times via the e-support portal
- Full parts coverage and advance replacement
Optimized projector performance resulting in higher up-time through remote system monitoring (in EMEA and the rest of the world) or automated firmware upgrades (US)
- Status reports for keeping track of your installed base’s performance.
To be eligible for the SmartCare program, customers must agree to keep their operations consistent with the program conditions.