Knowledge Base ClickShare App

I can't connect to my ClickShare Wi-Fi [KB5261]

This article applies to the following products:

Description

In this KB you can find some basic troubleshooting steps for if you cannot connect to the ClickShare Wi-Fi network.

Network SSID is not visible

If you cannot see the ClickShare SSID, see [KB1306]

No WiFi connectivity with Base Unit

Ensure correct SSID (Base Unit Wi-Fi) is selected (default is ClickShare-<serial base number>) from the network list


Example: Windows


Example: macOS

Base Unit weak WiFi signal strength 
  • Wireless congestion: Use wireless network scan tools to look for free or the least congested channels. You can select a new channel from the ClickShare configurator

  • Base Unit placed is at a farther distance: Move the Base Unit closer to the meeting room

  • Physical Obstruction: Remove or limit as much as possible all unnecessary objects blocking the Base Unit Wi-Fi

  • Antenna orientation: Reorient the Base Unit antennas
Network SSID is visible but not able to connect
  • Incorrect password: Ensure a correct password is entered for connecting to the Wi-Fi network of your Base Unit. The default Wi-Fi password is clickshare.
    In case unable to connect, reset the password (or contact your administrator to do this). Password can be reset in the Base Unit WebUI.
    When setting a custom password in the Base Unit WebUI please keep in mind that only ASCII characters are supported and that the passwords are case sensitive.

  • If you are using a mobile device, check settings on the Base Unit WebUI. (Or contact your administrator to do this)
    • Incorrect Wi-Fi Settings: Ensure correct frequency band is selected and also check the compatibility of your mobile device with the ClickShare Wi-Fi, 
      ClickShare Base Units can operate in either the 2.4 GHz or 5 GHz band, except for the CSE-800 that has concurrent dual-band Wi-Fi. See [KB1306].
    • Mobile Device Settings disabled: Check the settings (Wi-Fi & Networks > Services) on your Base Unit WebUI and ensure that mobile services are enabled (or contact your administrator to do this)
    • Security level set to level 3: Change the security settings (Security > Security Level) to level 1 or level 2 on your Base Unit WebUI  (or consult your administrator to do this) according to your company security policy. See [KB5021].

Properties

[KB5261]
Last updated Sep 17 2019

Was this information helpful?

ClickShare App support

Subscribe to product updates

Mark your favorite products and receive an email notification every time an update is available to its Info-T, software, documentation or knowledgebase.