Knowledge Base ClickShare App

I can't access the web interface of my Base Unit [KB5265]

This article applies to the following products:

In this article, you can find some basic troubleshooting steps for if you cannot access the web-interface (configurator) of your ClickShare Base Unit.

  1. Ensure you are connected to the correct network and are using the correct IP address. See [KB8045] for the IP address information.

  2. Ensure you are using either Google Chrome or Mozilla FireFox web-browser for accessing the ClickShare web-interface. We strongly recommend using either of these web-browsers, both work perfectly with the ClickShare web-interface.

  3. Ensure you are following the correct procedure to connect the ClickShare web-interface. See [KB8521] for detailed information on connecting to the ClickShare web-interface.

Connecting to the web-interface via Wi-Fi

Connecting to the web-interface via the LAN


Last updated Aug 01 2019

Was this information helpful?

ClickShare App support

Subscribe to product updates

Mark your favorite products and receive an email notification every time an update is available to its Info-T, software, documentation or knowledgebase.