How to set up your ClickShare Conference for the first time?


This article applies to the following products:


With ClickShare Conference, we are introducing a new setup procedure for the ClickShare Base Units. This procedure is meant to:

  1. Activation: set the official start date of the product 1-year default warranty
  2. Update the Base Unit to the latest firmware
  3. Set up the SmartCare Service Contract

For your convenience, we have made these steps as easy and minimal as possible. Initializing a Base Unit should take less than 5 minutes if you have an active internet connection.

Video tutorial

A video tutorial explaining the different steps is given below. Similar videos for the other CX models (see Related articles) can be found on YouTube. The same steps will be detailed below, together with further references to the detailed description and troubleshooting documentation.

How to set up your ClickShare Conference for the first time

  1. Take the Base Unit out of the box, and connect the Base Unit to the network and the display

  2. Connect the power cable to the Base Unit, this will start up the device. The Barco logo will be shown as the device boots up.
    • If you have no image on the screen, this might be because you plugged in the HDMI cable after powering on the device. Make sure the display is plugged in and power cycle the Base Unit.

  3. The Base Unit will contact Barco servers and check for updates
    • This step requires an active internet connection through an Ethernet cable connected to the Base Unit. In case the screen below does not show up, but an error message is shown instead, please refer to [KB11153]
    • In this step, the warranty start date will be set. This start date will either be the date of first installation or 9 months after shipment from Barco warehouses, whichever is soonest.

  4. If a new version of the firmware is available, this will be downloaded and installed on your device. If a new version was indeed available, the Base Unit will reboot after installation

  5. The Base Unit will then ask to add the device to XMS cloud. This simple action will ensure that the SmartCare contract is activated (for more information on SmartCare, see here [KB11157]) and linked to the owner of the contract (the legal entity which owns both the Base Unit and the service contract).

    • Browse to
    • Log in or create a personal Barco account
    • Select the organization into which this device will be installed or create a new organization tenant if it does not exist yet


      For the SmartCare to be correctly activated, adding the device must be done within 6 months after starting up the device for the first time, to the correct end-customer organization

      Are you installing this device for someone else? please have a look here: [KB11158]

    • Enter the token shown on screen
    • Enter the meeting room name into which this device will be installed
      Note: This name will be displayed on the splash screen of the device and will also set the SSID of the Base Unit to that name.

      In case the screen above does not show up, but an error message is shown instead, please refer to [KB11155]

      In case you encounter an error adding your device in XMS cloud, please refer to [KB11156]

  6. Pair your Buttons to transfer the configuration and update the Button firmware
    Note that once paired, the Buttons will only connect to that Base Unit and when consecutive firmware version is installed on the Base Unit, it is not required to re-pair the Buttons. Installing the new Button firmware will happen automatically when the Button is in use. For more information on Button pairing, please refer to [KB3922]

  7. All set! Your device is now ready to use. 
    Note that although we strongly advise you to keep the units on the network and connected to XMS cloud, your Base Unit does not require an active internet connection to remain functional. 



Last updated Oct 27 2021

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