SmartCare status incorrect on the web configurator with the 2.6 release


This article applies to the following products:

In the firmware 2.6 for ClickShare Conference, you will find a widget on the home page of the web configurator and a section under System > XMS, which indicates the SmartCare status of this unit.

Note that this does not yet indicate the correct SmartCare status for the Base Unit. For now, the configurator will indicate that SmartCare is active for this unit when the unit is added to the XMS Cloud.

Only the warranty widget on the Barco website always indicates the correct SmartCare status for now.


Enter the serial number in the widget bottom right and the following information should be shown:



Last updated Apr 09 2021

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