Some touchscreens are no longer working as they should after updating to a CSE firmware 1.10 or higher - Barco

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Some touchscreens are no longer working as they should after updating to a CSE firmware 1.10 or higher

Article number: [4738] - Legacy code: [11794]

Applicable to

Issue:

Customers installing a CSE firmware 1.10 or higher might encounter issues with certain touch screens when using annotation or blackboarding, or touchback.

Solution:

This issue has been resolved in the CSE firmware version 1.11.1.12, please update your CSE Base Units with this version.

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Last updated Aug 14, 2023

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Phone support

Our helpdesk provides you with prompt phone support. A team of experienced support engineers is at your service for any professional assistance.

Get support

Create a support case

Technical questions
Return Material Authorization (RMA)
Status tracking of pending service requests
Consumable and spare parts orders

Create a case Create a Cinema case Help

Phone support

Our helpdesk provides you with prompt phone support. A team of experienced support engineers is at your service for any professional assistance.

Get support