Big delay visible with CSE-200 using AirPlay on macOS Monterey and Iphone IOS 15.3

Article number: [4553] - Legacy code: [12499]

Applicable to

Issue:

An increasing amount of delay is visible when using AirPlay on the ClickShare CSE-200 in combination with the recent macOS Monterey and IOS 15.3 for iPhone.

Workaround:

The delay is not visible when using the ClickShare App or the ClickShare Button on the macOS Monterey device or the ClickShare mobile APP for the iPhone.

For information on how to use the ClickShare App and ClickShare Button, see [KB8308] and [KB6374] respectively.

Solution:

To minimize this delay and safeguard the best possible user experience on these devices, the resolution when sharing over AirPlay has been limited to 720p. This was implemented from  FW version 01_11_05_0003 onwards.

Properties

Last updated Aug 14, 2023