Creating a dump file using Task Manager for troubleshooting App crashes and hangs


This article applies to the following products:

What is a dump file?

A dump file is a snapshot of an application at the point in time the dump is taken. It shows what was executing, what modules are loaded, and if saved with heap, contains a snapshot of what was in the application’s memory at that point in time. 

Why and when to generate a dump file?

Dumps files are not only useful for crashes but also capturing a dump of an application that is hanging. A Barco Support Engineer may request a customer, or initiate through a remote session, to collect a dump file for any Barco or Third Party Software using the following procedure.

To create a dump using Task Manager:

  1. Open the “Windows Task Manager”
  2. Select the “Processes” tab
  3. Right click the process you wish to take a dump of
  4. Select “Create Dump File”
  5. A dialog box will appear with the location of the saved dump (The file location can be selected and then copied and pasted).

After you have collected these files, please send them to the appropriate Barco Support team for debugging.



Last updated Apr 08 2019

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