Creating a dump file using Task Manager for troubleshooting App crashes and hangs

[KB8033]

This article applies to the following products:

What is a dump file?

A dump file is a snapshot of an application at the point in time the dump is taken. It shows what was executing, what modules are loaded, and if saved with heap, contains a snapshot of what was in the application’s memory at that point in time. 

Why and when to generate a dump file?

Dumps files are not only useful for crashes but also capturing a dump of an application that is hanging. A Barco Support Engineer may request a customer, or initiate through a remote session, to collect a dump file for any Barco or Third Party Software using the following procedure.

To create a dump using Task Manager:

  1. Open the “Windows Task Manager”
  2. Select the “Processes” tab
  3. Right click the process you wish to take a dump of
  4. Select “Create Dump File”
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  5. A dialog box will appear with the location of the saved dump (The file location can be selected and then copied and pasted).
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After you have collected these files, please send them to the appropriate Barco Support team for debugging.

Properties

[KB8033]

Last updated Apr 08 2019

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