What is SmartCare and how to activate it?

[KB11157]

This article applies to the following products:

 

For information on SmartCare visit to the SmartCare product page on Barco website.

How to activate SmartCare?

SmartCare is activated by adding the device into the XMS cloud. How to do this, is described here

Note

Activation of SmartCare must be done within 6 months after the initial setup of the device and must be done by or in name of the final owner of the Base Unit (e.g. the end customer). In case you are setting up the device for someone else, please read [KB11158].

SmartCare registration status

The status of your SmartCare registration can be found at these following places:

Base Unit Web Configurator:

  1. Surf to the web configurator of the device.
    More info on how to can be found here [KB11142]

  2. Navigate to System > XMS
    Note

    Firmware versions prior to 2.6, this information was found in Wi-Fi & Network > Services > XMS Cloud Integration

  3. There, you will either find the information to register your unit:




    Or an indication that your unit has been registered. This will be extended with more information in the future


    Note

    In firmware version 2.7, you will also find a link to online check the SmartCare warranty status. Clicking the link takes you to the warranty widget webpage on the Barco website.

      

Warranty widget

On the warranty widget on the Barco website (see: https://www.barco.com/en/support) 
Enter the serial number in the widget bottom right and the following information should be shown:


The Warranty start date is the "Installation date".
The 1-year standard warranty end date is given in "Warranty end date"
If activated, the SmartCare Service contract (including hardware coverage) is given under "Service contract end date"

How to add a device to XMS cloud to activate SmartCare?

You can add CX device to XMS Cloud via three ways:

  1. Add the device to the XMS cloud during the initial setup of the device. More information on this can be found here [KB11150]

  2. Adding the device to XMS cloud after initial setup can be done via the web Configurator of the device:
    1. Surf to the web configurator of the device.
      More info on how to can be found here [KB11142]

    2. Navigate to System > XMS
      Note

      Firmware versions prior to 2.6, this information was found in Wi-Fi & Network > Services > XMS Cloud Integration

    3. There, you will find the information to register your unit:




      Note

      Make sure that your device must be connected to the internet (and XMS cloud) to be able to see the token. The token itself remains valid for a period of 6 months after first time setup of the device. All information on network requirements and troubleshooting information can be found here: [KB11155].

    4. Click on the URL on the page or copy it to a device with internet access

    5. Follow the instructions in the XMS cloud setup wizard to add your device

  3. Adding the device (via Manual input or via CSV file input) into an XMS cloud can be done inside XMS cloud too. For detailed information, see [KB11243].

    • Browse to XMS cloud

    • Log in with your Barco credentials and select the tenant/organization name to add the device to

    • Go to the devices overview by clicking Devices in the menu bar on the left

    • Click on + Add



    • Select the right device type, in our case Conference devices



    • In the configurator, enter one or more device tokens (token can be found in the web configurator, see above) or on-screen during initial setup.



    • Click Register to add the devices to XMS cloud 

Properties

[KB11157]

Last updated Jan 19 2021

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