Barco Certified Associate - Channel Partner Induction Support

This is a 2 day certification service-oriented induction training program aimed at providing an introduction to the Barco service organization, the role of the 1st line support provider, how to set-up, support and troubleshoot the medical displays products (Mammography, Diagnostic, Clinical Review) and MediCal QAWeb Software as well as a general introduction to Barco, the healthcare division and an in-depth customer experience center tour.

Course description

Participants will gain an understanding of Barco’s expectations with regard to the Partners’ support role and the requirements for providing support for Barco’s healthcare products and the additional types of services that they can offer to their customer base.

Topics specifically include an introduction to the Barco support organization and warranty program, and an overview on generating services from MediCal QAWeb together with considerable hands-on activities to introduce basic installation and support procedures.

Prerequisites

Completion of the following e-learning modules
Regulatory requirements for Barco Partners 
An introduction to Barco Healthcare 
How to use the eSupport portal 

Target audience

Enumerated list: Customer Support/service professionals, pre-sales support, solution architects, technical sales

Objective

Provide an introduction to the Barco Service organization and the basic support skill required.

Agenda:

Day 1

Morning              

  • Barco’s Service organization
  • Warranty Program
  • 1st Line in-country support
  • Medical displays and Medical QAWeb (hands-on workshop)

Afternoon

  • Medical displays and Medical QAWeb (hands-on workshop)
  • Generating services from Medical QAWeb

Day 2    

Morning

  • Welcome and Introduction
  • Barco Healthcare strategy and Focus
  • Get the most out of Barco University
  • Navigating the Regulatory Landscape
  • What matter in the  reading room

Afternoon

  • QA, QAWeb , How to sell the value
  • Customer Experience Center tour
  • What Radiologists want
  • Hospital reference site tour

IMPORTANT: People who leave the course early and/or do not complete the course will not be certified.


Duration

2 days

Price

FOC for Channel Partners - Note: Attendees are responsible for the cost of their flights, hotel room booked for you by Barco and any out-of-pocket expenses incurred. Barco will book and pay for your airport or train transfer to and from Kortrijk. Barco will also pay for all catering at Barco One Campus and the group dinners arranged as part of the program.

Spoken language

English

Certification

After successful completion of the on line test, to be completed after the training course, the participant receives the Partner Induction Barco Certified Operator certification.

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Training Registration Quick Start Guide

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