When I use AirPlay from my MacBook why do I get disconnected every 10-15 seconds?

Article number: [4171] - Legacy code: [4981]

Applicable to

Following might be the reason why your ClickShare disconnects with AirPlay on MacBook every 10-15 seconds

ICMP packets are blocked

In order for AirPlay to work properly, the ClickShare Base Unit needs to be able to send ICMP packets (aka. ping) to the macOS device. Please make sure that ICMP packets are not being blocked.

What could possibly block these packets:

  • a third-party firewall
  • the native macOS firewall

Stealth mode enabled

When using the native macOS firewall, Stealth-mode needs to be disabled. This can be done by browsing to System Preferences > Security & Privacy > Firewall > Firewall Options... and uncheck the Enable stealth mode checkbox.
 

 

Note

To know if your specific Base Unit supports the use of Airp|Play, please see What are the supported AirPlay features for my Base Unit? .

Also, ensure to keep your Base Unit up to date to make sure that the latest AirPlay version is supported on your Base Unit.

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Last updated Jul 30, 2023