SmartCare status incorrect on the web configurator with the 2.6 release

Article number: [3438] - Legacy code: [KB11513]

Este artículo se aplica a los siguientes productos:

In the firmware 2.6 for ClickShare Conference, you will find a widget on the home page of the web configurator and a section under System > XMS, which indicates the SmartCare status of this unit.

Note that this does not yet indicate the correct SmartCare status for the Base Unit. In ClickShare FMW2.6, the configurator will indicate that SmartCare is active for this unit when the unit is added to the XMS Cloud. But depending on the timing this does not always reflect the correct SmartCare status. In next firmware versions this status is checked versus the actual contract state in the Barco systems.

The warranty widget on the Barco website always indicates the correct SmartCare status.


Enter the serial number in the widget bottom right and the following information should be shown:


Última actualización Jun 14 2022

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