Communities

Our ambition

"We will play an active role in the communities we operate in by upholding the highest ethical business standards and expecting the same from our suppliers. We help ensure that more people can participate in and benefit from a prospering society regardless of their backgrounds."

 

Contribution to the planet SDGsContribution to the SDGs

For the Planet pillar, Barco focuses on 4 Sustainable Development Goals, issued by the United Nations:

  • Good health and well-being
  • Quality education
  • Decent work and economic growth
  • Reduced inequalities
  • Responsible consumption and production
  • Peace, justice and strong institutions
  • Partnerships for the goals
 

We have a number of documents and dedicated webpages available that will help you better understand our vision on the Communities pillar.

Documents and pages

 

Key focus areas

1. Customer satisfaction

‘Enabling bright outcomes’ also means offering an excellent customer journey experience. In 2018, we kicked off the customer journey program in the Enterprise division with the goal of improving customer satisfaction and retention by improving the experience in every phase of their interaction with Barco.

We have identified six phases in the customer journey across all our products. Describing these in a model allows us to think about the customer journey in the same way throughout the company. We worked hard on these themes in 2019, and we achieved some great results.

Want to know more about our progress?

Click here
 

2. Customer protection

As a high-tech company, we have a duty to our customers to ensure that the products we develop and bring into the world are safe and secure.

That is why all Barco products are assessed, tested and certified to eliminate risk of injury or damage. Furthermore, our secure software development lifecycle follows the shift-left security approach: the integration of security controls as early as possible in the design and development phases of a product. This is why, in 2019, we obtained our first ISO/IEC 27001:2013 certificate. It covers the business processes, infrastructure and tools related to software development, sales, deployment and support of our ClickShare wireless collaboration product line in our Kortrijk, Noida and Taipei locations.

Want to know more about our progress?

Click here
 

3. Ethics and compliance

Excellent financial performance does not conflict with high ethical standards. The DNA that drives business efficiency and compliance is the same: 100% say-do ratio, focus on solving issues rather than pushing them out or cutting corners, and a relentless drive for process improvement. Barco’s reputation and continued success depends on the conduct of its employees as well as its business partners. That’s why we put great emphasis on building a company culture in which ethical conduct and compliance with Barco’s policies and the applicable regulations are at the core of how we do business.

Want to know more about our progress?

Click here

 

4. Supplier assurance

In order to meet our customers’ expectations for high-quality, innovative products, we work with service and manufacturing partners from around the world. Together, we continue to drive responsible and ethical behavior and high standards across our supply chain. We set clear standards for our suppliers, and integrate sustainability in the procurement process. Only in this way, we can ensure our values are reflected in the final products.

Want to know more about our progress?

Click here

 

5. Community engagement

Excellent financial performance does not conflict with high ethical standards. The DNA that drives business efficiency and compliance is the same: 100% say-do ratio, focus on solving issues rather than pushing them out or cutting corners, and a relentless drive for process improvement. Barco’s reputation and continued success depends on the conduct of its employees as well as its business partners. That’s why we put great emphasis on building a company culture in which ethical conduct and compliance with Barco’s policies and the applicable regulations are at the core of how we do business.

Want to know more about our progress?

Click here