EssentialCare Pro for weConnect

With EssentialCare Pro, Barco and your Integrator join forces to ensure the
weConnect learning experience goes uninterrupted by technical hiccups that
may rarely occur, despite our continuous focus on quality and performance.

• Support duration – aligned to the subscription duration

• Support services
- Access through your Integrator (and backed-up by Barco)
- Priority after-hours helpdesk (8am to 11:59pm; mon-fri)
- 1-hour response time via phone (4 hours via e-ticket)

• Hardware coverage
- Advanced swap service
- Express shipment
- On-site spare parts

• Software coverage
- Software and firmware updates

• On-site services (executed by your Integrator)
- On-site assistance
- Preventive maintenance

• On-site