How to report issues

1. Select Support & updates and click on Troubleshoot (1).

   

2. Next to XMS Edge logging level, click on the drop down and select according your choice (2).
3. Click Report XMS Edge issue next to Gather data needed for reporting a XMS issue (3).
4. Select the Area that seems to have problems (3a).

5. Select the Base Unit(s) where you discovered an issue (4).

   

6. Enter more details (5).

   • Enter a date with mask dd/mm/yyyy or click on the calendar icon and select a month and day.
   • Enter a time with mask hh:mm or click on the icon and select a time out of the drop down list.
   • Enter a detailed description

7. Click Next to gather the data.

   An archive will be created and should be downloaded to be sent to Barco for further investigation.

   Create a support ticket via https://www.barco.com/en/support