Problem solving
In this chapter some problems that might occur while using CSE-200 are listed. For each problem possible causes are given and a solution is proposed. If you cannot solve the problem yourself, please contact your local IT administrator.
| Problem | Cause | Solution |
| Your screen is not shown on the display when pressing the Button. | You are the third person that wants to share the content to the display. | The first or second user has to push his button to remove his content so that a third user can share his content. or As third user, click and hold the Button to use the Show me function of ClickShare. |
| The ClickShare client software is not running. | Go to the ClickShare drive and run the software. | |
| Your screen is shown, but your audio is not playing on the meeting room audio system | Your audio signal on your PC is muted | Right click on the speaker icon and switch off the mute. |
| Audio system of the meeting room is not switched on | Switch on the audio system of the meeting room. | |
| When using separate audio, audio cable is not connected | Check audio connection between the Base Unit (audio out, green connector) and the audio system of the meeting room. | |
| Default speaker is not correctly set . | With a Button inserted, set ClickShare speaker as your default speaker. | |
| Buttons are not re-paired after changing the audio setting on the web interface | Re-pair the buttons. | |
| Audio setting on the web interface is not correctly set. | Consult your administrator to select the correct audio setting. | |
| Your content is removed from the display and the LEDs of your Button are blinking white. | Connection to the Base Unit has been lost. | ClickShare tries to restore the connection automatically. If this fails, the LEDs of the Button start blinking red. You should unplug the Button from your laptop and start a new. |
| Nothing is shown on the display at all. | The display is switched off. | Switch on the display. |
| Wrong input is selected. | Select the correct input. | |
| The display cable is not connected (correctly). | (Re)insert the display cable to the display and the Base Unit. | |
| The display does not recognize or is not able to display the Base Unit output resolution. | You or an administrator should change the corresponding setting via the web interface. | |
| The Base Unit is in standby mode. | Briefly push the standby button on the Base Unit or plug in a Button and run the ClickShare client software. | |
| The Base Unit is powered off. | Check if power adapter is connected to the Base unit and to the wall outlet. | |
| The Button’s software is not compatible with that of the Base unit | Re-pair and update the software of the Button by inserting it in the front USB port of Base Unit. | |
| Wallpaper is disabled | If you connect a Button and start sharing, the content should be shown. | |
| After inserting the Button into your laptop, you cannot find the ClickShare drive. | No automatic refresh of drives. | Refresh the view on your laptop. |
| Bad connection at USB port on laptop. |
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| Windows tries to assign the ClickShare drive to an already reserved drive letter | Use Microsoft Windows Disk Management to assign it to a free drive letter. | |
| IT policy not mount USB drives | Contact your IT responsible. | |
| Some programs of Windows are not shown on the display. | Use of overlays, 3D or hardware acceleration in the GPU. |
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