CX-20 Gen2 - Introduction - Installation manual (HTML)

4.1 Introduction

QR code: A Quick Response code (QR code) is a two dimensional barcode made of black and white squares. These squares have information encoded that can be read by most smartphones and QR code scanners.

About SmartCare

Linking the Base Unit in XMS Cloud allows for more control, more features to be available and a 5 year SmartCare package.

A SmartCare package includes:

5-year coverage for hardware
Increased service levels
XMS for management
5-year analytics management

Linking link location

The QR code on a sticker covering the top of the Base Unit.
The QR code in the ClickShare configuration wizard.
The QR code or URL in the ClickShare configurator. For more information, see “XMS”.

Pre-provisioning vs new meeting room

XMS Cloud has two setup modes for a Base Unit. The pre-provisioned meeting room setup is a meeting room that was created and configured within XMS Cloud before the Base Unit is linked to XMS Cloud. A new meeting room setup is the reverse. A Base Unit is linked to XMS Cloud and a configurable meeting room is created.

Base Unit linking states

Linking a Base Unit to XMS Cloud happens when the Base Unit is in one of the following states:

Not yet installed, the Base Unit is still in the packaging or not connected to the network, but intended to be installed in a specific location. After the linking procedure, the Base Unit will be marked as waiting in XMS Cloud.
Installed, the Base Unit is powered on and connected to the network in the desired location. After the linking procedure, the Base Unit will be marked as online in XMS Cloud.

About not yet installed linking

Not yet installed linking allows for basic preconfigurations of the Base Unit before any installation. These preconfigurations are synced to the Base Unit once a network connection is made.