| Event Master unit doesn't start | The Power supplies are not connected to a valid power source | Make sure that at least one power supply is connected to a valid power source. |
| | | Make sure that the supplies are well inserted in their slots. Remove the power cord and apply a little pressure by using the handle until both supplies are fully inserted. |
| | Corrupt configuration data is in the system. | Press and hold the SEL and ESC keys while applying power to the unit. Release these keys when a menu appears asking to Factory Reset the unit. Perform the Factory Reset and the unit will boot normally. |
| One of the Power Supplies is not coming on | If the input AC power LED on the Power supply is off, then the supply is not receiving a valid AC power | Check the AC power cable and ensure that the unit is connected to a valid power source. |
| | If the input AC power LED is green but the output DC power LED is off or if the status LED is amber, then the supply is not producing valid DC output power | If the other Power supply is functioning normally, swap it with the supply that doesn't work. If the problem follows the power supply, then the you need to replace the power supply. If the problem stays with the slot, then the fault possibly lies with the System Power card. Contact your local Barco customer service support for further assistance. |
| All or most images are unstable or/and noisy | Temperature issue | Operating ambient temperature must be higher than 0°C (32°F) and lower than 40°C (104°F). |
| | | Run the board diagnostics in order to detect errors. |
| | | Leave sufficient front and rear clearance to ensure that airflow through the Event Master unit is not restricted. |
| | | Clean the EMI filter, if an EMI filter is present. |
| A specific image is unstable or/and noisy | Bad Input, output, VPU or motherboard card | Run the board diagnostics in order to detect errors. If the board diagnostics doesn’t detect any errors proceed to the next step. |
| | | From the GUI change the output card from which the image is derived. If the problem persists, then the issue is not with the output card. Continue by switching the input source to a different input card. If the issue persists then the issue is not with input card. If the input and output cards have been ruled out, then the issue is either with a VPU card or with the motherboard. In this case, contact your Barco customer service support for further assistance. |
| The Event Master unit and the PC running the GUI don’t communicate | Cabling/network switch issue | Check all of the Ethernet cables and verify that they are plugged in. If you are using a network switch verify that is on and is operating properly. |
| | Wrong IP address | IP address is not within your LAN range. |
| | | Conflict between network addresses: Check if the Event Master unit network address is not already in use by another device on the local network. |
| | | DHCP is not enabled. |
| When the PC running Event Master Toolset Software is connected directly with an Event Master unit, the dynamic configuration (DHCP) doesn't work. | There is no DHCP server in this configuration | You need to disable the DHCP option and enter a static network address compatible with the PC running the Event Master control software (range, Subnet mask,..). |
| Event Master unit constantly reboots after a software upgrade | Invalid upgrade (deployment or defective installation) | Press and hold the SEL and ESC keys simultaneously until the front panel shows the choice of performing a factory reset or continuing. Performing a factory reset will allow the Event Master unit to boot normally. If the problem persists, contact you local Barco customer service support for further assistance. |
| Can't read or write to or from the USB drive | Incorrect USB format or bad USB | Ensure that your flash drive is formatted to use the FAT32 file system. If you can't access the USB from a PC, then you have a faulty USB drive. |
| The front panel display screen is too dark | display brightness | Use the “VFD brightness” sub-menu in the System menu to adjust the intensity of the front panel vacuum fluorescent display (VFD) screen. |
| The unit is not responding to any front panel button presses. | Front panel is locked | To unlock the front panel, press and hold the SEL and ESC buttons simultaneously for 3 seconds. When the panel is unlocked, the display screen displays the Status menu. |
| After factory reset, the IP address is lost | Wrong mode of the factory reset command was used | Use the “Factory Reset, Save IP” choice in the “factory reset” sub-menu when you perform a factory reset. |
| Unable to perform web upgrade | Unable to perform web upgrade | Make sure Event Master unit connection with the LAN is available. |
| | | Make sure there is an internet access in the LAN |
