Location

Tools > Diagnostics/System Logs

About diagnostics

Hardware diagnostics can be run on the entire system or on individual components of the system. These tests will use the entire capacity of the selected option. During the test the involved components will not be usable. An overview of all results and possible issues will be generated after the diagnostics have been completed. These can be stored in a log file.

About logs

Logs only contain system information.

Prerequisites

The Encore3 must be idle before the diagnostics can be run.

How to save logs

1. Insert a USB stick in the desired port: (optional)

   • ‘USB-A’ port (reference A) at the front.
   • ‘USB-C’ port (reference B) at the back.

   

   

2. Must the Encore3 be tested?

   • If yes and the entire system must be tested, click on Run Full Diagnostics (reference 1). Go to next step.
   • If yes and a partial test is needed, click on Run Diagnostics in the same row as the desired component (reference 2). Go to next step.
   • If no, go to next step.
   

   Note: Do not run diagnostics during live production. Doing so will disrupt the video output.
   

   Tip: Status of the component must be Ready be included in the diagnostics.

   

   The selected parts are tested. This may take several minutes depending on the chosen option.

3. Must all stills be included in the log file?

   • If yes, check the check box in front of Include all stills (reference 4, Image 6–24).
   • If no, uncheck the check box in front of Include all stills (reference 4, Image 6–24).
   

   Note: Including stills will increase the size of the file.
4. Click on Export System Logs (reference 3, Image 6–24).

5. Is a USB stick connected to the Encore3?

   • If yes, click Save to USB (reference 5).
   • If no, click Save to computer (reference 6).

   

   A progress bar appears at the bottom of the page.

6. Was Save to computer (reference 6, Image 6–25) selected?

   • If yes, store the logs in the desired location using the pop-up.
   • If no, the logs are stored in the folder ‘EM\logs’ with the extension .tar.gz.