8.3.1 Download logs

Location

Troubleshooting and diagnosis

About downloading logs

Logs provide additional context and information about the ClickShare system, meeting room and meeting provider. This can be used by the service team to diagnose potential problems with the ClickShare or the configuration. It is recommended to share the logs whenever a service ticket is created.

How to download

  1. Click on Download logs (reference 1) in the work area.

    Image 8–3
    1
    Download push button

    The button changes to Preparing download....

  2. Store the .zip file in a location using the pop-up.
  3. Attach the log files in a service ticket to the service team. For more information, see myBarco.