wePresent EssentialCare

Express replacement, expert support

  • 24/7 online self-service portal 
  • Professional helpdesk 
  • Express shipment of replacement parts 

Over wePresent EssentialCare

When hardware or software issues come up, a quick and cost-effective solution is of the essence. wePresent EssentialCare assures your peace of mind in the case of hardware failures, and makes sure you can resume teaching right away. The EssentialCare service package warrants priority access to our Barco experts.

EssentialCare is a service package designed by Barco to improve the service experience of Barco customers through enhanced service and support levels. It is available as a 5 year package to be sold with wePresent at the time of sale, and as a 1 year package to extend the warranty of your wePresent installation.

Choose EssentialCare if: 

  • you want 5 years of coverage 
  • you need express shipment of units
  • you want a faster response time from our helpdesk 
  • you want full-time access to our self-help e-portal 

Technical Support   
E-portal access Yes
Helpdesk response time 1 hour (phone) / 4 hours (service ticket)
Helpdesk- availability Business hours, through your designated Barco partner
Parts Coverage  
Replacement model Advance swap
Shipment SLA Next business day Express*

Your benefits?

  • Carefree hardware coverage
  • Safeguard your investments at a predictable cost
  • Longer, faster and better support
*In the MEA region, the shipment SLA is restricted to next business day or next day start of the shipment process due to local regulatory and customs restrictions. 

wePresent EssentialCare

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